Holiday Inn Knoxville N - Merchant Drive, an IHG Hotel
5634 Merchants Center Boulevard
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10 nights, 2 adults
Includes taxes and charges
10 nights, 2 adults
Includes taxes and charges
Why people book this hotel
“Staff was friendly and downstairs lobby area was very nice”
“Lots of room comfortable bed and the staff was very friendly”
“Very clean and the ppl were great”
“Comfortable, clean, good bar and patio area”
“Bed was excellent comfort”
“00 charge for breakfast per person”
“desk and housekeeping and breakfast server”
“Won’t go back to this location”
“Helpful staff, good breakfast, convenient location, clean comfortable room”
“Food in the restaurant was tasty and well priced”
Overview
Holiday Inn Knoxville N - Merchant Drive is close to area sports venues and the home of many baseball, football, track, basketball, swimming, rowing and other sports teams. This Knoxville, TN hotel is only four miles from the University of Tennessee with the famous Neyland Stadium, home of the Tennessee Volunteers football team, and the Women's Basketball Hall of Fame. The Museum of Appalachia and the McGhee Tyson Airport are just minutes from the hotel. More than 50 restaurants and cocktail lounges are located in the surrounding area.Popular area attractions include Dollywood amusement park, Gatlinburg, Great Smoky Mountains and American Museum of Science & Energy. Superior hotel features and amenities include free high-speed Internet access and free local calls. All rooms include spacious work areas and telephones with voice mail. This Knoxville, TN hotel also provides business travelers with access to copy and fax services, a business center and meeting space that accommodates most events and business functions. All rooms feature microwaves, refrigerators and coffee-machines. All rooms are non-smoking. This is a pet-friendly hotel; a stay fee is required.
Traveller reviews
Ricardo
family_with_children
April 21, 2026
“Just one night in Knoxville”
Everything was perfect!
Emma
couple
January 28, 2026
“Good stay”
Done the trick for what we needed.
Joseph
solo_traveller
May 1, 2025
“Great experience!”
Bed was excellent comfort.
Lokasawri
extended_group
January 23, 2025
“It was wonderful”
Very clean and the ppl were great
Madyson
extended_group
May 12, 2024
“Very dissatisfied with the cleanliness of the room.”
Staff was friendly and downstairs lobby area was very nice!
Charlotte
couple
April 29, 2024
“My stay was great just want my $50.00 back and soon”
Didn’t eat got up got on the run
Rebecca
family_with_children
January 4, 2024
Food in the restaurant was tasty and well priced
David
couple
December 31, 2023
“The staff made everything enjoyable”
Lots of room comfortable bed and the staff was very friendly
Timothy
family_with_children
December 20, 2023
“The hotel was comfortable and staff nice.”
no
Matt
couple
November 25, 2023
Additional charge for breakfast Silly
Nicole
family_with_children
August 26, 2023
“It was decent.”
Breakfast should have been included for the price. The beds were too high for a handicap accessible room.
Martha
couple
July 23, 2023
“Clean, pleasant and comfortable”
Didn’t have breakfast. It looked like the free breakfast you get at other hotels, but for $14
SEBRINA
family_with_children
July 11, 2023
“Too expensive and no amenities”
There was an $11.00 charge for breakfast per person. So we went with out for a better breakfast. Staff only gave me the hours for breakfast, when I checked in. They didn’t discuss the cost until the next morning. When my husband went down to eat and was informed of the charge. We stay at Holiday Inn all the time. Since our son is in the Navy. We’ve never had to pay for it before this trip. Won’t go back to this location.
Alan
couple
July 6, 2023
“Very accommodating”
Friendly staff....desk and housekeeping and breakfast server
Herbert
extended_group
June 27, 2023
“A night stop en route to Colombia but overall good.”
Comfortable, clean, good bar and patio area.
OLGA
couple
March 23, 2023
New hotel
Erik
couple
March 19, 2023
Clean
Rosemary
couple
February 6, 2023
“Very pleasant stay.”
Helpful staff, good breakfast, convenient location, clean comfortable room.
Linda
couple
May 20, 2022
“Very room and location. Will stay there again.”
The restaurant and bar were surprisingly good. Evening meal was excellent and staff was great.
cynthia
couple
November 30, 2021
“Stayed one night; room was clean and quiet.”
Booked ADA room but this did not include an expected roll-in shower of low step in but rather a bathtub. For ADA access you should not promote a room with a bathtub.
Facilities
Activities
Fitness centre, Happy hour, Spa lounge/relaxation area, Fitness
Cleanliness & disinfecting
Use of cleaning chemicals that are effective against Coronavirus, Linens, towels and laundry washed in accordance with local authority guidelines, Guest accommodation is disinfected between stays, Guests have the option to cancel any cleaning services for their accommodation during their stay
Food & Drink
Breakfast options, Kid meals, Kid-friendly buffet, Wine/champagne, Fruits, Restaurant, Bar, Breakfast in the room, Special diet menus (on request), Snack bar
Food & drink safety
All plates, cutlery, glasses and other tableware have been sanitized, Breakfast takeaway containers, Physical distancing in dining areas, Food can be delivered to guest accommodation
General
WiFi available in all areas, Minimarket on site, Adult only, Non-smoking throughout, Air conditioning, Facilities for disabled guests, Lift, Safety deposit box, Heating, Pets allowed, Non-smoking rooms
Internet
Internet services, Free WiFi, WiFi
Outdoors
Outdoor pool, Outdoor pool (seasonal), Outdoor furniture
Parking
Parking on site, Accessible parking, Free parking, Parking
Physical distancing
Cashless payment available, Physical distancing rules followed, Screens or physical barriers placed between staff and guests in appropriate areas
Pool and wellness
Pool/beach towels, Shallow end, Swimming Pool, Swimming pool
Safety & security
Key access, Key card access, Smoke alarms, CCTV in common areas, CCTV outside property, Fire extinguishers
Safety features
Staff follow all safety protocols as directed by local authorities, Shared stationery such as printed menus, magazines, pens, and paper removed, Hand sanitizer in guest accommodation and key areas, Process in place to check health of guests, First aid kit available
Self check-in
Lockbox key collection at the property
Services
24-hour front desk, Fax/photocopying, Business centre, Laundry, Room service, Meeting/banquet facilities, Daily housekeeping, Vending machine (drinks), Vending machine (snacks), Shared lounge/TV area
King Room - Disability Access
This air-conditioned double room includes a flat-screen TV with cable channels and a private bathroom. The unit offers 1 bed.
King Room - Disability Access
This air-conditioned double room includes a flat-screen TV with cable channels and a private bathroom. The unit offers 1 bed.
King Room - Hearing Accessible - Non-Smoking
This room has a satellite TV, air conditioning and microwave.
Premium King Room
This room has a flat-screen TV, tea/coffee maker and microwave.
Standard King Room
This room features a microwave, air conditioning and tea/coffee maker.
Standard King Room - Accessible
This air-conditioned double room includes a flat-screen TV with cable channels and a private bathroom. The unit offers 1 bed.
Standard Room
Providing free toiletries, this double room includes a private bathroom with a shower and a hairdryer. The spacious double room provides air conditioning, a tea and coffee maker, a seating area, a wardrobe and a flat-screen TV with cable channels. The unit offers 1 bed.
Standard Room with Two Queen Beds
This room features a microwave, tea/coffee maker and seating area.
Deluxe Twin Room - Hearing Accessible
This room has a tea/coffee maker, cable TV and air conditioning.
Standard Queen Room with Two Queen Beds and Tub - Accessible
This air-conditioned suite is comprised of a flat-screen TV with cable channels and a private bathroom. The unit has 2 beds.
Hotel Policies
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