“Not accessible”

The family suite was perfect for our stay. It was nice to have an area to eat and a living room to sit. The renovations to the lobby are very nice and modern.

Nice hot tub/pool area for kids & adults. Nice views onto the ski hill.

“Most hotels now don't have windows that open !! Ours did and slept very well with fresh air coming”

All was excellent and professional except for parking lot !! Snow should have been removed especially the fact that it was a long weekend being very busy !! Other than that all was perfect and we will be back Thank you

Water in pool was too cold

“Great stay. Minor changes to make even better”

The location was excellent. Good great. Rooms nice but needs soft seating and a balcony.

“Nice place. Nice people.”

Location, price.

Location was nice, right by the slopes

“Disappointing”

Pretty much nothing this time

“Should be half the price and drop all the resort fees....this is not a resort anymore”

There were young adults breaking into rooms and stealing, the staff didn't seem to care at all, none of the exterior doors locked, and people had to be moved to rooms where the patio door locked. We had to call the police and when they arrived they were not surprised and acted like this was a normal occurance. This wasted an entire evening of our stay. The entire facility is very dated, the room and walk paper peeling, and the paint on the door looked like it was done by a 2 year old. There does not seem to be any desire to maintain the facility. It took 3 hours to get dinner on saturday night at the restaurant. On Check out day there was no hot water, which ended the stay on a bad note.

“Disappointed!”

Location was great!

“Not recommended”

Breakfast is ok, the view of the room is absolutely nice But definitely price is way above the quality

There is no lift in the building, had to carry our luggage upstairs. You need to go through numerous fleets of stairs to get to the lake. Quality of meals offered at the restaurant is below average (ordered large Canadian pizza and fish and chips). Room with the balcony happened to have a balcony overlooking car park at the front of the resort - what is the point of having a balcony? No sleep all night-paper thin walls with baby next door crying constantly, then from 6:30 am a toddler playing drums and singing, so we packed our bags and left.

Lake and kagak facilities

“Pool scum line needs to be cleaned”

Having access to two pools was nice, and the equipment was great.

“Not what was advertised”

The staff were very friendly

“Based on our experience, we will never recommend Hidden Valley to anyone.”

The view from the restaurant patio was beautiful

“Will not visit again”

The location

“The hotel location was lovely and what we expected, the standard of the hotel didn't match reviews.”

The location was lovely. Swimming pools were enjoyable.

“Got over charged on my credit card!”

I did not buy the breakfast. The location was mediocre for what you actually pay.

“Great place for short gateway with family. Fun for kids”

Rooms were decent and we love private beach (with free access to sports equipment) and access to pool. Charlean who was running kids activities was amazing and kids were excited and happy to participate. Its an older hotel, but overall we were happy with our stay.