Staybridge Suites Hamilton - Downtown, an IHG Hotel
20 Caroline Street South
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Why people book this hotel
“It was good that breakfast was included”
“The breakfast buffet was really well done and delicious”
“Comfortable bed”
“I really enjoyed the setup in the room”
“The staff were very helpful and friendly, in particular Emy and Isabella”
“They were incredibly warm, professional, and genuinely helpful throughout our st…”
“The pool was nice and clean”
“Our suite was amazing — spacious, beautifully maintained, immaculately clean, an…”
“We also really enjoyed the fantastic swimming pool, the well-equipped gym area, …”
“The pool and breakfast was great”
“Great location and beautiful spacious room”
“Great location for shopping and eating”
Overview
Centrally located in Hamilton city centre, this hotel is just 5 minutes’ walk from Hamilton Convention Centre. It features a heated indoor pool and guest suites that are equipped with a full kitchen. A flat-screen TV and DVD player are provided in all modernly furnished suites at Staybridge Suites Hamilton. All suites include a living space, as well as free access to wired and wireless internet. A hot and cold breakfast buffet is available at Staybridge Suites Hamilton Ontario. It may include fresh fruit, eggs, waffles and pastries. A convenience store is located on site for additional drinks and snacks. Social evening receptions are organized on select evenings. Guests can also enjoy the Great Room, which features a home-style theatre experience. A fitness centre and business centre are open 24 hours a day at this hotel. The Art Gallery of Hamilton and Jackson Square shopping centre are just 5 minutes’ walk from this hotel. Hamilton Farmers’ Market, open seasonally, is also 5 minutes’ walk away.
Traveller reviews
Philip
solo_traveller
June 5, 2026
“Pleasant but noisy”
The staff were very helpful and friendly, in particular Emy and Isabella. Very accommodating. It was good that breakfast was included. Comfortable bed.
Noah
solo_traveller
June 2, 2026
I really enjoyed the setup in the room. The pool was nice and clean. The breakfast buffet was really well done and delicious.
AigaS
solo_traveller
May 25, 2026
“The best stay in Ontario”
We recently traveled through the Ontario area and stayed in three different hotels during our trip — and this one was, without question, the absolute best. Everything about our stay was top-notch from beginning to end. The true gems of this hotel are the wonderful reception ladies, Robin and Janice. They were incredibly warm, professional, and genuinely helpful throughout our stay. Their kindness and attention made us feel truly welcome, and they are a big reason why we would love to return. Our suite was amazing — spacious, beautifully maintained, immaculately clean, and equipped with an extremely comfortable bed. Even our 14-year-old teenager, who can sometimes be very picky, absolutely loved the hotel, which says a lot! We also really enjoyed the fantastic swimming pool, the well-equipped gym area, and one of the best hotel breakfasts we’ve had in a long time. Every detail of the hotel exceeded our expectations. This was truly an outstanding experience, and we will definitely return in the future. Thank you again to Janice and Robin for making our stay so memorable!
danielle
solo_traveller
April 23, 2026
The pool and breakfast was great.
Liza
family_with_children
April 20, 2026
“Not ideal for the amount it cost.”
Breakfast
Jessica
family_with_children
April 14, 2026
“Great Hotel 100% reccomend!”
I loved everything about this hotel. The room with the kitchen, amazing! The pool was warm. The bed was super comfortable. The breakfast was great and every staff member I spoke with was soo friendly to my girls and I. Would retun and 100% reccomend!
Diane
family_with_children
April 6, 2026
Breakfast was awesome
Masse
extended_group
April 1, 2026
“it was close to the td coliseum for the juno awards nice that was able to walk there”
everything was perfect
Rae Lyne
couple
March 23, 2026
Took 2 payments out plus took 500 deposit from credit card which made it declined every time we went out
Darlene
extended_group
March 2, 2026
“We will definitely go again. Would recommend this place.”
Breakfast was excellent, more than we expected.
Tamitha
family_with_children
February 20, 2026
Kitchenette in the room
Kelly
extended_group
January 19, 2026
“Thoroughly enjoyed my stay right from the booking through to my departure.”
Staff at the reception was exceptional. Staff at breakfast was helpful and attentive. The variety for the breakfast was very good. The room I had was clean, warm and comfortable. I thoroughly enjoyed my stay.
shawn
extended_group
January 19, 2026
Couch is hard as a rock...no coffee table at all...
Adam
extended_group
January 19, 2026
“.”
No coffee table in suite....nothing to eat on or set your coffee on...we asked for something and brought up this little small stand...and I do mean small...had to ask for another....
James
couple
January 6, 2026
“excellent!!”
Manger ( don't remember her name) was fantastic! Very helpful. Friendly and professional. Front desk staff extremely helpful and friendly.
Melanie
family_with_children
January 6, 2026
Employees were present and hotel was quiet and comfortable. Lobby and dining room were clean.
sawicki
family_with_children
January 4, 2026
“Dog friendly!”
Staff was excellent, very nice room and great breakfast. Dog friendly was a bonus!
Melissa
family_with_children
December 27, 2025
Great location and beautiful spacious room.
Regin Kyle
family_with_children
December 25, 2025
I like that the staff was very helpful. I just wish they were more helpful regarding wifi connection.
Laura
family_with_children
December 22, 2025
“Good hotel for the price.”
Breakfast was fantastic, added bonus for bacon on Sunday. Room was comfortable. Great location for shopping and eating.
Facilities
Activities
Fitness centre, Indoor pool, Fitness
Cleanliness & disinfecting
Use of cleaning chemicals that are effective against Coronavirus, Linens, towels and laundry washed in accordance with local authority guidelines, Guest accommodation is disinfected between stays, Guests have the option to cancel any cleaning services for their accommodation during their stay
Food & Drink
Breakfast options, Snack bar
Food & drink safety
Breakfast takeaway containers, Delivered food is securely covered, Physical distancing in dining areas, Food can be delivered to guest accommodation, All plates, cutlery, glasses and other tableware have been sanitized
General
Air conditioning, Minimarket on site, WiFi available in all areas, Family rooms, Safety deposit box, Heating, Pets allowed, Non-smoking rooms
Internet
Internet services, Free WiFi, WiFi
Outdoors
Outdoor furniture, Outdoor fireplace, Terrace, BBQ facilities
Parking
Parking garage, Accessible parking, Parking, Parking on site, Private parking
Physical distancing
Contactless check-in/check-out, Cashless payment available, Physical distancing rules followed, Screens or physical barriers placed between staff and guests in appropriate areas
Pool and wellness
Swimming Pool, Swimming pool
Safety & security
Fire extinguishers
Safety features
Staff follow all safety protocols as directed by local authorities, Shared stationery such as printed menus, magazines, pens, and paper removed, First aid kit available
Services
Shared lounge/TV area, Fax/photocopying, Express check-in/check-out, Business centre, Laundry, Dry cleaning, Room service, Meeting/banquet facilities, 24-hour front desk
One Bed Feature Suite With Terrace
Guests can make meals in the kitchenette that features a stovetop, a refrigerator, a dishwasher and kitchenware. The spacious suite features air conditioning, a tea and coffee maker, a terrace with city views as well as a private bathroom boasting a shower. The unit has 2 beds.
One-Bedroom King Suite - Non-Smoking
The well-fitted kitchenette has a stovetop, a refrigerator, a dishwasher and kitchenware. This air-conditioned suite is comprised of a flat-screen TV with cable channels, a private bathroom as well as a terrace with city views. The unit has 2 beds.
One-Bedroom King Suite with Living Area and Sofa Bed
Offering a sofa bed and a fully equipped kitchenette, this suite includes free Wi-Fi and a flat-screen TV.
One-Bedroom Suite One King Bed With Jacuzzi
Meals can be prepared in the kitchenette, which comes with a stovetop, a refrigerator, a dishwasher and kitchenware. The spacious suite provides air conditioning, a tea and coffee maker, a terrace with city views as well as a private bathroom featuring a bath. The unit offers 2 beds.
One-Bedroom Suite Two Queen Beds
The well-fitted kitchen features a stovetop, a refrigerator, a dishwasher and kitchenware. The spacious suite provides air conditioning, a tea and coffee maker, a terrace with city views as well as a private bathroom featuring a bath. The unit offers 3 beds.
One-Bedroom Suite with Roll-In Shower - Mobility Accessible
The suite provides air conditioning, a tea and coffee maker, heating, a flat-screen TV with cable channels, as well as city views. The unit offers 2 beds.
Studio Suite
This room includes a fully equipped kitchen and flat-screen TV. Bed type cannot be guaranteed as it will be allocated upon arrival based on availability.
Two-Bedroom Suite
This suite features 2 full bathrooms, a fully equipped kitchen, living space and 3 flat-screen TVs. Free wired and wireless internet access included.
King Studio
This studio features a fully equipped kitchen, a living space and a flat-screen TV. Free wired and wireless internet access included.
Queen Studio
This studio features a fully equipped kitchen, a living space and a flat-screen TV. Free wired and wireless internet access included.
Queen Studio - Disability Access
This studio features a handheld showerhead, raised toilet with grab bars and portable bathtub seat. Free wired and wireless internet access included.
Hotel Policies
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