Thinking

Flexible, quiet, and nice location

Very friendly and accommodating hosts

Clean, great hosts

The price

Always great hosts

“Would stay again!”

Was good

Subject: Complaint – Unable to Enter the Property, Host Unreachable – Request for Full Refund Dear Booking.com Customer Service, I would like to report that I was unable to enter the accommodation I had booked. The booking process itself was already complicated, and when I arrived, I tried to reach the host for more than an hour, but unfortunately, they did not answer the phone even once. At the location, even the neighbors tried to help and called the host, but they were also unsuccessful. At one point, a completely unknown person opened the door, and no one could explain who they were, which further increased the uncertainty and discomfort. It is important to mention that Booking.com only sent me an entry code after all this had happened, but until that moment, I had received no code, no information, and no instructions about how to access the property. After so many confusing and unsafe situations, I did not feel safe, so I had to leave the location. The room and the overall conditions did not meet my expectations, and due to the situation, I was unable to use the accommodation. I would also like to highlight that the same room continued to appear as available on Booking.com, even though my booking should have been active. This raised additional concerns about the reliability of the listing. I kindly request the immediate investigation of this case and the full refund of my reservation, as I could not use the service and was placed in an unsafe and uncomfortable situation throughout. Thank you very much for your assistance. Best regards, Tibor

Great.hosts

Very responsive and accommodating hosts

“Restful place with a great 55" Smart TV n free Netflix 😄”

The double bed was just as comfortable as my home bed, quick replies from owners when I messaged 👍 quiet for sleeping during the day, which was my purpose for renting a basement suite. I have stayed twice now and would return again. Motion sensor lights worked perfect at suite private entrance..

It was clean, comfortable and good service.

“Overall a good place for a quick rest stop, don't expect much for the kitchen.”

The stay was overall pleasant. The bed was comfortable and clean, the couch was nice, and having Netflix available on the TV was a great bonus.

“Bed bugs”

“Great stay”

Great space. Small apartment, including living room, dining room, kitchen, bedroom and bathroom. Nice big TV. Good location just at top of mountain.

I recommend. Good value, price/quality, parking and everything 👍

“not worth the savings and most uncomfortable night I've had almost ever”

price was reasonable and layout of the unit was good

Very nice little apartment, clean, quiet and MUCH more than I was expecting for the price. Loved the ability to stream on multiple different sources (Netflix, prime, etc.) Host was friendly and helpful (accidentally locked myself out but had no trouble reaching the host who unlocked it remotely) I would definitely stay here again and hope to do so in the near future!

Amazing place warm cozy homie great host quiet and friendly easy to get to .

“Nightmare Check-in Experience”

The positives were that it is one of the cheapest accomodations available in Hamilton and it is not far from a bus route leading up from Munro Airport. I could also see that if you are a local or if you had the time/inclination to get a Canadian sim card, this place might have been a good option to stay at. However, if you do not have a phone or a working one, you will have an appalling check-in experience, and even with one, the check-in experience is still pretty sub-standard/inconvenient. I am an American who spends most of the year in Lithuania, such that I only have a European sim that does not work outside of Europe.