“The best hotel I have ever stayed at!”

Everything! This was the best hotel I have ever stayed at. The food was incredible, the rooms were very luxurious with every detail thought out. The onsens were incredible. The hotel staff really accommodated my son with food that he wanted.

“Magnifique !!”

The property was incredible. Magnificent rooms, incredibly attentive staff, fabulous restaurant, superb location

“Everything was perfect”

“Excellence - as a place, as an experience, as food. As customer care.”

we stay in 5-star hotels all over the world. but this hotel… plays in a category of its own. it was the most comfortable, caring, pampering details satisfying hotel we’ve experienced so far. deeply impressed with the dinner & breakfast chef mastery. each day another menu. everything absolutely delicious. an explosion of exquisite flavors. the food is an experience by itself. the room is extraordinarily comfortable and well equipped the room onsen is just… the biggest delight. with all its setup, amenities and the outdoor bathroom design and details and the cherry on top of the cake - the customer service is beyond excellent. we had a dedicated staff member that made sure we were taken care of at all times. he genuinely went up and above to make us happy and always supported at all times. and all the rest of the staff was always supportive, friendly, ready to attend to all our desires. we couldn’t dream of more!

“beautifully intimate stay with exceptional dining, though the service could be warmer and more relaxed”

On a positive note, we truly appreciated that the hotel has a Michelin distinction — the food was absolutely outstanding. The room was beautiful and thoughtfully designed, and we really liked the fact that the property only has 20 rooms, which made the experience feel much more intimate and exclusive.

Immaculate rooms, with a million thoughtful touches and discrete professional service. Words cannot describe the amazing experience and I'm so glad to have spent two nights here to celebrate my birthday.

“Perfection”

These guys are after... Perfection. In everything. From the room to the facilities all the way to the service

“Tranquil excellence in Hakone!”

11 out of ten! What an amazing experience! Food was superb, staff were amazing (special shout out to Shute Ishii who went above and beyond), tranquil, beautiful hotel, with few guests in a lovely setting. Everything was AAA.

“Highly recommended and thank you again for the team on making our stay enjoyable and memorable!”

Luxury onsen hotel with to notch service from reservation through to check out. Staff were welcoming and attentive to our needs especially dietary and mobility before and during our stay. Special thanks and recognition to Rina-San, Ishii-san sand Mr. Zhang for their excellent customer service. Spacious rooms even after adding an extra bed. Rooms are separated from the corridor by glass walls which increased the privacy. Can see top of Mount Fuji from our room. Dinner was western French/Italian fine dining cuisine. Very delicious. Lovely outdoor onsen for guests to use free of charge.

“Great hotel for 2-3 nights stay to relax and chill”

Great service!

excellent

“Fantastic but overpriced”

Incredible onsen, fantastic food

“A good premium onsen resort! Great for couples or single to find yourself!”

Everything was good! Staff service, our upgraded premium meals, in-room massage service. Our room is on 3rd floor deluxe twin room is big with private Onsen and good forest view. Love the peaceful and quiet environment!

Staff is friendly, food is good, and service is exceptional.

Amazing rooms with private onsen. Wonderful facility with amazing view and amenities

“excellent stay, amazing Onsen with lovely view. amazing food and hospitality!”

it’s clean and fancy. the food was excellent too!!!

“Best Ryokan in Hakone”

Hiramatsu has excellent breakfast and dinner. We cannot be more satisfied with the food. Always expect for the meal time. The 风吕 inside the room is lovely， and the view from the third floor watching out the Sengoku valley is stunning. Outside public-private bath is fabulous。 The staffs go far and beyond to make sure we are comfortable. We felt so pampered during the 2-day stay in the resort and hesitated to leave. Our carer 桥本 is so kind and patient, and she speaks Chinese so well that sometimes we forget she is Japanese LOL.