We booked the property for two nights at 19.00, paid 220 euros, was 15 minutes drive from the property when the host called us and say that we can't attend. The property was not ready and due to the weather conditions - two days earlier it was a lot of snow - we were told that it's impossible to drive to the property!!! We were told by the host that we would need a big 4×4 or snow chains fitted to our car to gain access to the house. We were driving all day, very tired and were shocked with the situation. As the weather conditions were bad and they new about it, the notice should be placed on the website for adverse weather conditions in the area. So we asked the host to council our reservation as it was non refundable from our site, considering we had just booked it ten minutes before. We had to stay in the hotel and paid another 220 euros. The money for the stay was taken and never refunded, and as it was not our fault not to go to the property we have been unfairly charged and booking. com has done nothing about it either. We would like to have some response from the host and booking. com. Thank you, Irina and Keith Young