Goma Serena Hotel
B.P. 90, Goma, Nord Kivu, R.D Congo.
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15 nights, 2 adults
Includes taxes and charges
15 nights, 2 adults
Includes taxes and charges
Why people book this hotel
“Breakfasts in the hotel remain to be brilliant and other food in the hotel resta…”
“the breakfast was perfect for me”
“Meals were great, room cosy, facilities incredible”
“The room was very luxurious and spacious”
“It was a great experience given the location”
“Breakfast, location, the big room and all facilities”
“Pleasant room atmosphere with all you need for your tea and coffee in the room, …”
“Clean”
“Impeccable service and nice people”
“Excellent service by its staff”
“Price-Value-Ratio was excellent”
Overview
Goma Serena Hotel has a shared lounge, terrace, a restaurant and bar in Goma. This 5-star hotel offers free shuttle service, room service and free WiFi. The property features a year-round outdoor pool, fitness centre, sauna and garden. All units at the hotel come with air conditioning, a seating area, a flat-screen TV with satellite channels, a safety deposit box and a private bathroom with a shower, free toiletries and a hairdryer. Each room is fitted with a kettle, while certain rooms here will provide you with a kitchenette with a microwave. At Goma Serena Hotel every room has bed linen and towels. Buffet and continental breakfast options are available daily at the accommodation. Speaking English, French and Swahili at the reception, staff are ready to help around the clock. The nearest airport is Goma International Airport, 2 km from Goma Serena Hotel.
Traveller reviews
Tatiana
solo_traveller
April 21, 2026
Thank you for a great stay. During difficult times you keep showing up with love, dedication and professionalism.
Moscardi
solo_traveller
January 16, 2026
“Ghost Hotel”
Terrible service for breakfast. Restaurant closed for dinner.
CHIHASHA
solo_traveller
November 23, 2025
Everything, though the hotel was almost empty
Julius Kamugisha
extended_group
June 14, 2024
It was a great experience given the location.
Elie
solo_traveller
February 5, 2024
“I recommend those other travelers book here”
As always this hotel is a jewel in Goma. Impeccable service and nice people
Elie
solo_traveller
December 20, 2023
“This hotel is simply a high-level in the region”
This a excellent place to be. The landscape and view to Kivu Lake was breathtaking.
Eric
family_with_children
September 18, 2023
“Marvelous”
Meals were great, room cosy, facilities incredible.
Zuzana
solo_traveller
August 24, 2023
“Fine but not the value for money”
Pleasant room atmosphere with all you need for your tea and coffee in the room, hygiene and bathroom accessories etc. Breakfasts in the hotel remain to be brilliant and other food in the hotel restaurant is also good.
Bastien
couple
July 19, 2023
the breakfast was perfect for me.
MAUPE
solo_traveller
July 6, 2023
“The place to be in Goma. A positive surprise!”
Price-Value-Ratio was excellent. The Breakfast Buffet was exceptional (at least compared to what you usually get, in this part of the world). The room was very luxurious and spacious.
Jolie
solo_traveller
June 23, 2023
“Excellent!!!!!!”
Breakfast, location, the big room and all facilities.
Lydia
solo_traveller
April 27, 2023
The calm and the serenity of the location
Robert
family_with_children
October 22, 2022
All
François
solo_traveller
October 6, 2022
“Chill out”
Breakfast very good, stay relaxing
Metkel
extended_group
July 29, 2022
“very very good”
very good
Robert
family_with_children
March 14, 2022
Everything
Daniel
couple
March 7, 2022
“Excellent hotel-great facilities, breathtaking location and fantastic staff. A must stay when in DRC”
Excellent service by its staff. Most professional, helpful and courteous. Particularly front desk staff Yves. Also, Tinah and Sarah in the Front Office who helped organised our trip to the volcano. And all other front desk and housekeeping staff we encountered always helpful and very professional. The hotel is nicely located and the facilities, pool, spa , gym, breakfast are very nice. But the most valuable asset is its staff.
Maryam S Abdullah
solo_traveller
March 1, 2022
Clean. Noce view.
Facilities
Accessibility
Wheelchair accessible, Higher level toilet
Activities
Beauty Services, Facial treatments, Waxing services, Make up services, Hair treatments, Manicure, Pedicure, Hair cut, Hair colouring, Hair styling, Body treatments, Body scrub, Body wrap, Light therapy, Spa facilities, Steam room, Spa lounge/relaxation area, Back massage, Neck massage, Foot massage, Couples massage, Head massage, Hand massage, Full body massage, Massage chair, Fitness, Fitness/spa locker rooms, Sauna, Fitness centre, Spa and wellness centre, Massage, Hot tub/Jacuzzi, Tour or class about local culture, Live music/performance, Aerobics
Cleanliness & disinfecting
Use of cleaning chemicals that are effective against Coronavirus, Linens, towels and laundry washed in accordance with local authority guidelines, Guest accommodation is disinfected between stays, Guests have the option to cancel any cleaning services for their accommodation during their stay
Entertainment and family services
Kids' outdoor play equipment
Food & Drink
Breakfast options, Restaurant, Bar
Food & drink safety
Breakfast takeaway containers, Delivered food is securely covered, All plates, cutlery, glasses and other tableware have been sanitized, Physical distancing in dining areas, Food can be delivered to guest accommodation
General
WiFi available in all areas, Non-smoking rooms, Facilities for disabled guests, Family rooms, Soundproof rooms, Lift, Safety deposit box, Air conditioning, Designated smoking area
Internet
WiFi, Internet services, Free WiFi
Outdoors
Outdoor pool, Outdoor pool (all year), Garden, Terrace, Outdoor furniture
Parking
Accessible parking, Parking, Free parking, Parking on site, Private parking
Physical distancing
Cashless payment available, Mobile app for room service, Screens or physical barriers placed between staff and guests in appropriate areas
Pool and wellness
Sun loungers or beach chairs, Sun umbrellas, Swimming Pool, Pool with view, Pool/beach towels, Pool bar, Shallow end, Kids' pool, Swimming pool
Reception services
Invoice provided
Safety & security
24-hour security, Security alarm, Smoke alarms, CCTV in common areas, Fire extinguishers
Safety features
Staff follow all safety protocols as directed by local authorities, Process in place to check health of guests, Access to health care professionals, Thermometers for guests provided by property, Face masks for guests available
Services
Shuttle service, ATM/cash machine on site, Car hire, Fax/photocopying, Luggage storage, Concierge service, Shuttle service (additional charge), Trouser press, Airport shuttle (free), Airport shuttle (additional charge), Shared lounge/TV area, Daily housekeeping, 24-hour front desk, Room service, Meeting/banquet facilities, Ironing service, Barber/beauty shop, Airport shuttle, Business centre, Laundry
Transport
Airport pick up, Airport drop off
Deluxe King Room
The spacious double room offers air conditioning, a minibar, a balcony with lake views as well as a private bathroom boasting a bath. The unit has 1 bed.
Superior Double Room
The spacious double room provides air conditioning, a minibar, a terrace with lake views as well as a private bathroom featuring a bath. The unit offers 1 bed.
Deluxe Twin Room
The spacious twin room provides air conditioning, a minibar, a balcony with lake views as well as a private bathroom featuring a bath. The unit offers 3 beds.
Executive Suite
This spacious suite comprises 1 living room, 1 separate bedroom and 1 bathroom with a bath and free toiletries. The suite's kitchenette, which features a microwave, is available for cooking and storing food. The air-conditioned suite provides a flat-screen TV with satellite channels, a minibar, a tea and coffee maker, a seating area as well as lake views. The unit offers 2 beds.
Junior Suite
This spacious suite comprises 1 living room, 1 separate bedroom and 1 bathroom with a bath and free toiletries. The air-conditioned suite provides a flat-screen TV with satellite channels, a minibar, a tea and coffee maker, a seating area as well as lake views. The unit offers 1 bed.
Hotel Policies
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