Beautiful and very clean room with balcony and great view towards the river. The staff were very friendly, most helpful and professional. Would highly recommend!

“The Geisha of Hotels”

Everything! What I mean by calling this the Geisha of hotels is that it's limited in availability, a rare find and in a somewhat elusive location secluded from the busy Kyoto areas. Being located in what used to be the old red light district. The personal touch of the hotel however is what makes it so enchanting; rich in history, culture and most of all hospitality. It is a lifetime experienceQ I would go as far as to say that by not visiting this hotel you're missing out on a great little gem in Kyoto that very well might be the highlight during your stay in Kyoto and that is saying a lot for a city that has so much to offer. I'm no stranger to visiting some higher end hotels such as the likes of Park/Grand Hyatt, W Hotel etc so I'm quite used to great hospitality, well designed rooms, luxury comforts benefits etc. And while I generally enjoy those hotels I wouldn't necessarily recommend those to just anyone because I know only select few people care about such luxury. I will however recommend this hotel to anyone, if you can even find a tiny spot in your budget to come here I'm confident it will be well worth the money. What this hotel provides however was on a whole different level. One of the great things is that the hotel only offers a select number of rooms which gives a very cozy atmosphere. When entering the hotel there was always someone to greet you and ask about your day, give suggestions or just have a short chat. To me this what truly made the hotel stand out so much. The staff wasn't just there to help you out they sometimes felt more like a fellow companion during your travels. They also did a great job letting me know more about the neighbourhood I was staying in than I could ever hope to find out by myself. I personally recommend the Japanese Whiskey, Matcha making and neighbourhood tour. The personal introduction will ensure they are lasting experiences.

“A perfect location for out first visit to Kyoto. The hotel staff provided friendly, personal service”

The hotel staff were friendly and they gave helpful information and advice for first time visitors to Kyoto. Excellent breakfast buffet Japanese style with good western options. Friendly waiters and chefs who prepared daily fresh specials.

“Kindness, care, design, authenticity.”

Design, marvelous staff, ambiance, excellent service (even months before our arrival). The concierge, Koko-San, then Mao, Ryo, Yuuka and other colleagues whose names I haven’t retained unfortunately: they’re the actual added value. Thank you very much for your kindness, care and attention. You are an excellent business card to the country. Surely a must when in Kyoto, our best stay in JP so far.

“Amazing stay in a quiet, convenient location”

Everything. Stay here. One of the best hotels ever. The staff are wonderful and the hospitality is superb. The hotel itself is also gorgeous.

“Lovely staff, room and location made for a wonderful stay”

Family friendly. Suite was very spacious.

“Luxury, Quiet, excellent view.”

Great view to the river and eastern mountains, excellent room with both shower and hot tub. the room is big enough comparing hotels around this location, with enough living room space and working area. love the balcony to the river. one can have breakfast in the room (or your own balcony), the lobby or on the roof-floor. the view from the roof-floor's dinning area has great view of the Kyoto city almost 320 degree view. the staff was kind, and the hotel is modern and new, with japanese zen style landscape in between. already book another 3 nights next year.

Hotel was lovely. The room was spacious and designed beautifully. The bed was comfortable. The staff were helpful and friendly. Breakfast was very good. Rooftop terrace was very nice.

“Very enjoyable and staff were very helpful”

Bed was a bit firm

“Genji has a personal feel . The staff were only too happy to help.”

The staff were exceptionally helpful & friendly. The rooms were lovely, beautifully fitted out and very clean.

Everything - Location, vibes, restroom, light design...etc.,.

“Second time in Genji Kyoto; it's one of the best hotels in Japan and Kyoto”

- Spacious rooms with unique design and history - Quiet and charming neighborhood - Delicious Japanese breakfast - Attentive, helpful, and flexible English-speaking staff (rare in Japan)

“Hotel was so good that we decided to stay a few more days in Kyoto”

- New cosy hotel with a great rooftop terrace and with an interesting concept (The Tale of Genji poem) - Rooms are well-designed and spacious (yes, big rooms are not common in Japan :) - Chef makes the best Japanese breakfast we've had in Japan - Rooms with private garden were just wonderful, tranquil and relaxing - Hotel staff speaks very good english and is pretty flexible (i.e. they were OK to prepare a late breakfast for us) - Daily cleaning service which is not common now in japanese hotels

“A highlight of our Japan Trip”

Our stay at Genji was seriously the highlight of our Japan trip. We've travelled a lot, and this hotel is one of the best we've ever stayed at. Everything was fantastic and at such a great level. The service with a personal touch, the unique and sophisticated interior design, delicious food and drinks (local sparkling wine is superb!!!), the rooftop bar, the location. I can keep counting and still it won't give justice to what we feel :). I would like to highlight again the personal touch in communication with the whole Team working at the hotel, because this is what me and my husband value the most. We were in touch with the staff all the time (thanks to typhoon our stay was delayed and postponed time and again), communication level is superb! Despite us finally arriving really, really late (midnight it was) we received such a warm welcome with amazing drinks at a cozy bar counter. Kyoka-san and Shin-san were so kind to stay late and wait for us, then showing us around and having a friendly chit-chat too, Then there were Mao-san and Ryoko-san who were so helpful, kind, cheerful, supporting and just great! We even met the Owners and the Architect/Designer of the hotel who also were so hospitable, easy going and welcoming. The hotel is a walking distance from Gion and Nishiki Market. It's situated in a quite street on the river bank, and the morning view from the rooftop bar is just superb. Side note: you can see the DAI kanji from the rooftop bar, if you happen to comy by Gozan no Okuribi! The rooms are spacious and designed in a very unique and elegant way. It's a mixture of traditional Japanese and Western materials and design elements, with some small, special touches visible if you look a bit more attentively. It's a very beautiful, tasteful living space. Lastly the Japanese breakfast was fantastic! And having it with a view is another pleasure. We really felt at home at Genji.

“Excellent hotel”

Service was excellent on all fronts. The rooms were also fantastic and well spoken and kind staffs.

“This was a fantastic hotel and location. Very quiet; wonderful room and products. Staff couldn’t have been more helpful.”

Fantastic rooms; helpful staff that spoke English; great restaurant food; easy access to public transport and this Kyoto

“If you can afford it - the most delightful place to stay”

Very interesting room design, spacious, aesthetic, convenient. Artistically arranged Japanese bento box. Extremely helpful service.

“Perfect stay for a couple”

Exceptional service from staff with showing our room and facilities to organising taxi for us and special birthday desert. Bikes available to borrow. Roof top garden was awesome! Room was amazing too!

“Thanks so much for the hotel team's efforts which make my Kyoto trip a very memorable one”

The hotel is located not far from many famous attractions. The room is clean and true to description. Staff members offered great hospitality and are fluent in English, so no problem in communication. Breakfast is exceedingly good. The hotel's interior is well designed but also quite understated, which makes it a very pleasant place to stay. On top of all this is the fabulous view of the surrounding moutains and the Kamo River. Can't recommend this hotel high enough.

“Genii hotel is awesome. Kyoto is now our favourite place and we’ll certainly be back.”

Location, sleek design, excellent service and spacious rooms…bathroom was super cool and functional!