The food very good.

I am writing to formaly express my profound disappointment and serious concerns regarding incidents that occurred durring my recent stay. What began as a highly anticipated vacantion was severely disrupted by the disappearance of a watch from my room. It is important to clarify that the other watch in my room was my son's, not mine. My attepts to report this significant loss and discuss the matter with the management were met with a complete lack of concern and unwillingness to engage. This disregard for a guest's distress was deeply unsettling. Furthermore, I was appalled to discover that a full search of my room, including my personal belongings, was conducted in my absence. This constitutes a grave VIOLATION OF PRIVACY and is an unacceptable breach of trust. The cumulative effect of these events has completely overshadowed any positive aspects of my stay. The management's failure to address my concern over the past 8 days of my stay has only exacerbated my dissatisfaction.

“Fantastic choice and very happy with everything! Totally recommend!!”

Very clean, lots of activities for kids and a great beach nearby. The staff were really amazing ! Special thanks to Effie, Irina and Anna from reception/ management and of course to Andi, Soni, Thomas, Marios and Markella from the restaurant. The food was of great quality and variety.

“FANTASTIC STAY! WONDERFUL FOOD! OUTSTANDING CUSTOMER SERVICE”

Fantastic customer service. The manger really cares about the hotel, his staff and the customers experience. Food is excellent. We are vegan but the head chef made sure we were not left out. Lovely beach and great entertainment in the evenings. We Definitely recommend this hotel!

“Disappointing”

The small pool area and pool restaurant were really nice. The other pool had lots of construction taking place so we didn’t use it much.

“Great Location & Resort Layout. Lots and lots of Germans”

It is an attractive and nicely designed resort. The setup of the hotel site is excellent with separate nice pool areas for kids, adults and families, plus great access to a very nice beach. If you want to get out and about then the hotel is in an excellent position for catching the bus into both Chania and Rethymno or visiting Lake Kournas. The room was nicely laid out with 2 separate rooms and a balcony, but the bathroom was rather small.

“Relaxing and pleasant”

The room was clean and tidy and the staff were very helpful especially Nikolaos, The food options were good for breakfast and dinner. The beach is only a short walk and is clean and beautiful. The aqua park is good for family’s and there is an option to relax by the quiet pool which is a great option for just relaxing. We also had no issue renting a car and the staff were helpful and the transaction was painless and quick.

Great training and fitness animator! Engaged Staff, nice pool and beutiful beach.

“Great holiday!”

The hotel is very nice, the staff is very friendly and they were constantly looking after our comfort. The pools are very clean and everywhere was very clean. We had rented a superior bungalow with its own pool. This pool was cleaned every day and the water was comfortably warm.The food was delicious and very varied. We managed to have a very good rest! Thanks to all the hotel staff for their work! Translated with DeepL.com (free version)

“Very good”

Locatie, eten, en coomfort

“Not great for the price”

Staff all friendly. Pool lovely. Beach bar and facilities excellent. Pool bar area very nice and good music.

“Fantastic Crete”

Staff friendly and polite! Positive attitude from young generation. Beach clean Staff at Beach restaurant and bar polite and attentive. Main restaurant and reception top customer service . Very good food. Drinks are also nice! Clean swimming pool. Water park good. Entertainment nice. Pleased with my holiday! I love Greece🇬🇷

“OK”

The amazing beach nearby

“Great hotel with good facilities and friendly staff. Good for families.”

Great hotel and nice location. Lovely big room. The staff were very nice and helpful.

“Perfect holiday for kids. Also very relaxing.”

The food was amazing. Also the the pools.

“Good”

“Summer vibes”

The room upgrade was really helpfull (each children had his/her own bed), so thank you for that! The Aqua Park was the main attraction for the kids, but I was also plsently surprised by the sunbeds availability there and on the beach. The resort attracts quality customers that respect the rules. Finally, the view from the beach worths every cent.

the food , drinks and the staff is the best things

“Great stay and would come back if visiting Crete again”

The water park is great, water a little bit cold but usually not so busy, so good to enjoy. Beach is very near and nice. Food is fine but more local speciality would be nice. Hotel manager is exceptional and friendly, know his job and care about what people say. Room are cleaned daily.

Super location, well equipped with everything. Highly recommended.