We had a wonderful stay with excellent service throughout. The staff kindly upgraded our room to a Club Room, which came with complimentary breakfast. The ambiance was pleasant and relaxing, making it a comfortable environment to unwind. While the breakfast variety wasn’t extensive, it was more than sufficient for daily portions. The highlights for us were definitely the mentaiko and cold soba noodles — both were delicious and memorable. Overall, a very satisfying experience and we truly appreciated the thoughtful touches during our stay.

“A Memorable Stay Thanks to Yi Fei”

We recently stayed 4 nights at ANA Crowne Plaza Fukuoka with my spouse and siblings, and we booked a total of 4 rooms. During our stay, we met a staff member named Yi Fei, and we truly wanted to express our appreciation for his outstanding hospitality and support. As we were travelling in Japan, the language barrier was sometimes challenging for us. Yi Fei went above and beyond throughout our entire stay to assist us patiently and professionally. He kindly helped us communicate with the team, supported our requests, and even assisted in arranging a room upgrade for a bigger room as requested by us. What impressed us most was that although the bigger room only available for 3 nights, Yi Fei continued to coordinate with the hotel and successfully helped us retain the bigger room for the full 4-night stay. This made a huge difference to our trip and made us feel genuinely cared for. His service attitude, initiative, kindness, and willingness to help truly reflect excellent hospitality. Employees like Yi Fei create memorable experiences for guests, and we sincerely hope the hotel management recognizes his dedication and professionalism. He absolutely deserves recognition for the exceptional service he provided. Thank you once again, Yi Fei, for making our stay so comfortable and enjoyable. We will always remember your kindness and support during our trip to Japan.

“Tolerable”

Close to Hakata station

“Good location but can be modernised”

Location is good and near malls and Pokemon centre.

“good location great food and service”

good location with good service

it came with lounge access which was great.

It's an older hotel, but well run, with an excellent location. It's a very correct choice, especially if you arrive by train.

“Pleasant stay for business but not wowed when compared to other nearby hotels that we stayed before.”

Staffs were very accommodating and pleasant with smiles and calm demeanour. Breakfast had enough variation and seasoning wasn't too extreme. Staffs here were also very pleasant and professional.

“The double bed is large and comfortable.”

The hotel staff are efficient and friendly. The hotel restaurant offer a variety of dishes and the food is delicious.

Good location. Helpful staff.⁹

Location

“Great hotel with fantastic staff”

Staff were super helpful for our bike touring group. Facilities for bike assembly provided and staff were flexible

The hotel is close to the station, everything is available from there. Room was clean, ac working,but no fresh air from outside, there are has windows..but there is a busyl city. Breakfast was abundantly varied and delicious from top floor and beautiful view.

“NA”

Location

“Perfect location in Fukuoka”

The location was great, next to Hakata station. The room was good size, very clean.

“Happy to stay next time”

Excellent location and good size of the room

“We had an enjoyable 2 nights there!”

The hotel was within walking distance to Hakata Station but a little further walk to Canal City! The room was a good size and very clean!

“I will recommend and stay in the hotel again .”

Very good location, and the staff very helpful and hospitable.

“Will visit again”

Breakfast

“Good value for money.”

The bathroom and toilet in our club room are located seperately making it convenient for the two of us.