Reservation Canecelled same day. Did not stay, reservaton cancelled. Bookings.com charged me but hotel says that I never cancelled with you. Currently bookings.com has 74.30 of my money. Baja Suites says they cancelled with you, and never received money. Bookings.com Claim ID 250807501066

“Amazing”

Beautiful place with a pleasant atmosphere!

“I won t Come back if I want to spend a night”

All was clean , swimming pool, kitchen ok

Nice setup, the small hotel is located within a sandy courtyard with lovely public areas (sitting areas, kitchen, pool).

“Cozy, beautiful and comfortable place to stay”

The place is really beautiful and it’s comfortable too. Full of details, we really liked it.

“Wonderful place!”

The room was so beautiful and spacious. The beds were incredibly comfortable with very soft pillows and bedding. The shower was so warm and so clean and the rooms were tastefully designed. Definitely exceeded our expectations. We also appreciated the self check-in/check-out as it worked perfectly for our unpredictable schedule.

Ambiance was very nice.

Beautiful setting, lovely, comfy rooms, great facilities.

“Good attention to detail and customer service”

First of all I have to say that we didn't end up staying due to the fact that the storm was causing water to get into the only room available. The owner did understand this and refunded us in full. The place is very nice and if there had been another room available we would have definitely stayed!

loved it! hope to go back

What a disappointment! The place is nice but the rate is really expensive, compare to what they offer. First of all, regarding the location, it is more 10 minutes by car from the city centre rather than 5 mentioned in the hotel description, but mainly you are next to a highway which is really noisy. When you arrive, you have no reception and no details from the owner before 3pm (Shaina) for checking in. A housekeeper was able to reach her to indicate our room, which "could have been made prior to 3pm check-in time exceptionally", we have been told a few times, which doesn't make you feel very welcome. We perfectly understood the check-in time, and luckily, the housekeeper was very kind and informed the room was ready. On the same page, this experience happens to other clients after check-in time, but we were on site to tell them the process, really weird. We were 2 persons, and we had a really small room (especially the bed) close to the shared kitchen. The room was really dark, it’s a pity when you are in Mexico which provides you lot of light with the sun 95% of the time. The day after we arrived, a group of Mexican people arrived (10 boys). They were here to have a party when the place is sold for meditation and relaxing. It was impossible to sleep and the morning at 7am, they were already at the kitchen. Unless the fact that we didn’t sleep that night, the kitchen was really dirty (we even saw a mouse..), the pool was not any more infinity pool and had lost 30% of the water density, and the 2 mattresses at the pool were in the Mexican room. Above all, we woke up with an animal poo in front of our bedroom door. Knowing that any of the people in the place had a dog. I immediately informed Shaina of this nightmare. Her mum came and started to clean and refilled the pool (she was really nice and understanding). However, we were not able to use the pool during our 2nd day. When Shaina arrived around 3PM, her first reaction was “is it better now” ?