My experience in this apartment was extremely disappointing and honestly unacceptable. From the moment we arrived, the apartment was clearly not clean. There were spider webs on the walls, small hairs on the bed sheets, stained duvets inside the closet, and even stains on the mattress under the sheets. When we sat on the sofa, our clothes got covered in dust. There were also serious issues with privacy. The apartment had no proper curtains, meaning people from nearby buildings could see inside. In the bedroom we wanted to use, half of the curtain was poorly installed and the other half was left in the closet. We had to improvise and hang it ourselves just to have some basic privacy, especially since the window was facing a main road. Since it was Sunday, no one came to clean, so we had to borrow sheets from our relatives just to be able to sleep with some peace of mind. The next day, someone came, but the only thing they did was change the sheet on one bed. The duvets and pillows were the same ones we had left on the floor to be replaced. The second bedroom was not cleaned at all, the sheets were still dirty with hairs, and the spider webs were still there. Communication was very poor. We tried to call you, even with the help of German-speaking friends, but you refused and insisted on messages only. This made everything more difficult, especially since your English was not clear, and we could not properly explain the issues. We informed them from the first day and sent multiple messages, but they were seen and ignored. No one checked back with us during the 5 nights to see if anything was resolved. We stayed for 5 nights and had to use borrowed sheets and towels from family, which is completely unacceptable considering we paid a 55€ cleaning fee. The apartment was never properly cleaned during our stay, not even once. We only needed this place for basic things like sleeping and showering, and even those minimum standards were not met.

“Good.”

The host’s communication and information were very good; they also recommended a parking garage. The apartment was very spacious and beautiful. The location in the city center was excellent.

“Okay but not great”

The apartment is really big, two huge bedrooms, two bathrooms, a kitchen, lots of tvs, a washing machine. The owner sends you all the instructions to check in on your own, very kind. A lot of towels (saw people complaining about not getting enough of them so I wanted to point out that the owner got more towels!).

It has a nice environment. Düren is a small and nice city. The house's location is good.

“Disgusting”

For 4 people there were only two ugly towels available, which looked as if they had already been used. A stained bedsheet. Disgusting.

The location was good for our needs.

“Comfortable twin sleeping,rooms apartment at the heart of Düren.”

The Comfort.

“Not clean”

Central location with public car park nearby