Faustino Gran Relais & Chateaux
Calle de Sa Muradeta, 22
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Why people book this hotel
“Amazing Customer service, everyone was focused on making you feel comfortable an…”
“Manger, staff, relaxed cool environment”
“Perfect location, wonderful staff and beautiful venue would return in a heartbea…”
“Easy walking distance to restaurants and shops”
“The breakfast was delicious with plenty of variety, and the hotel’s location was…”
“Amazing breakfast”
“We were extremely pleased with our stay at the hotel — the rooms were comfortabl…”
“Spa facilities were decent with underground pool, sauna and steam room”
Overview
Faustino Gran Relais & Chateaux is located opposite the port of Ciutadella in Menorca. Composed of 3 palaces from the 16th, 17th and 18th centuries, Ciutadella's historical heritage, it has a wide range of rooms, all unique and different, cataloged in different categories. Guests will have the opportunity to stay in one of the 3 buildings. There is a selection of luxury suites and elegant rooms, some with harbor views and others with stunning views of the cathedral. This 5-star hotel offers a spa experience with a hammam and sauna. There is a 24-hour reception, private parking, room service and free Wi-Fi. The rooms include a private bathroom. The accommodation serves a buffet and à la carte breakfast. Vegetarian, vegan and gluten-free dishes can be requested at the Faustino restaurant, which serves Mediterranean cuisine. Faustino Gran Relais & Chateaux is 150 meters from Menorca Cathedral and 46 km from Menorca Airport.
Traveller reviews
Aleksandra
family_with_children
June 18, 2026
Amazing, such a beautiful hotel!
Claudia
solo_traveller
May 19, 2026
Perfect location, wonderful staff and beautiful venue would return in a heartbeat!
Jose
solo_traveller
May 16, 2026
“Excelente at its best”
Amazing Customer service, everyone was focused on making you feel comfortable and happy.
Alison
couple
May 2, 2026
Beautiful hotel in the centre of town. Easy walking distance to restaurants and shops
gregory
couple
April 25, 2026
“Manager and staff cannot do enough for you. Felt at home.”
Manger, staff, relaxed cool environment. Perfect.
Agnieszka
family_with_children
April 14, 2026
“Ideal. We will keep the hotel among our best spots to come back to.”
All was perfect! Located in an old palace, with a beautiful outside dining space under the shades, it had one entry door to the old town and the other to the marina - so ideal. All staff was extremely helpful, attention-ate, anticipative and discreet at the same time - very personalised approach, which we appreciated a lot. Always there to answer all sorts of requests, questions and needs. Nice - even if small - spa place to hide and relax after a hike or strong sun with great massages. The general manager of the hotel, Maïte, always around, brought a very human touch, made the stay even more special.
Benedict
couple
January 19, 2026
“Amazing experience”
Everything
David
extended_group
January 19, 2026
lol
Karsten
solo_traveller
December 14, 2025
“Great hideaway, great service and super location”
Beautiful property
Maria
family_with_children
October 30, 2025
“Calm and warm”
An oasis in the town. The spa is so chill
Simon
couple
October 6, 2025
“Excellent”
We were extremely pleased with our stay at the hotel — the rooms were comfortable, and the staff were very welcoming and attentive. The breakfast was delicious with plenty of variety, and the hotel’s location was perfect for exploring the area.
Robert Calum
couple
October 6, 2025
“Such a calm and relaxed stay in this beautiful hotel in the centre of the city.”
Beautiful architecture and design. Wonderful staff who helped make our stay so relaxing.
lavinia
couple
October 5, 2025
“Really enjoyed our stay, particularly liked the hotel and town”
Very pretty and atmospheric hotel. Excellent service and very friendly staff. Amazing breakfast. Location right in the centre of the town which is perfect.
Julie
couple
September 30, 2025
“One of the best hotels we have stayed in”
Location, quality of hotel superb. Spa excellent loved everything about it we will return
Lisa
couple
September 28, 2025
“wonderful hot spot to enjoy Cuitadella”
Classy, high end boutique, great location and staff
Guest
couple
September 23, 2025
“Amazing experience”
Everything
Guest
extended_group
September 22, 2025
lol
Mina
solo_traveller
September 15, 2025
“Beautiful property and location”
Beautiful grounds and location for the hotel. Staff were exceptional - the Concierge and advice/service he provided was a real standout. Massage service at the spa was great, and being able to take advantage of the spa during rainy weather Table service breakfast menu was really nice
Abigail
couple
September 15, 2025
“Extremely disappointing”
Beautiful property centred in central Citudella. Spa facilities were decent with underground pool, sauna and steam room. General manager was very welcoming at breakfast.
Ella Gibbs
couple
September 12, 2025
“Beautiful hotel with incredible staff”
The staff are incredible, so helpful and attentive. The hotel grounds are also beautiful and a great location. Highly recommend!
Facilities
Activities
Sauna, Fitness centre, Games room, Spa and wellness centre, Massage, Windsurfing, Bicycle rental (additional charge), Canoeing, Hiking, Cycling, Hammam, Diving, Horse riding, Snorkelling, Indoor pool, Indoor pool (all year), Beauty Services, Facial treatments, Body treatments, Spa facilities, Fitness/spa locker rooms
Cleanliness & disinfecting
Use of cleaning chemicals that are effective against Coronavirus, Linens, towels and laundry washed in accordance with local authority guidelines, Guest accommodation is disinfected between stays, Guest accommodation sealed after cleaning, Guests have the option to cancel any cleaning services for their accommodation during their stay
Entertainment and family services
Board games/puzzles
Food & Drink
Kid meals, Wine/champagne, Fruits, Special diet menus (on request), Snack bar, Breakfast in the room, Restaurant, Bar, Breakfast options
Food & drink safety
Breakfast takeaway containers, Delivered food is securely covered, All plates, cutlery, glasses and other tableware have been sanitized, Physical distancing in dining areas, Food can be delivered to guest accommodation
General
Non-smoking throughout, Air conditioning, Designated smoking area, Facilities for disabled guests, Family rooms, Non-smoking rooms, Heating, Soundproof rooms, Lift, WiFi available in all areas
Internet
Internet services, WiFi, Free WiFi
Outdoors
Outdoor pool, Sun terrace, Outdoor pool (all year), Garden, Terrace
Parking
Parking, Private parking
Physical distancing
Contactless check-in/check-out, Cashless payment available, Physical distancing rules followed, Screens or physical barriers placed between staff and guests in appropriate areas
Pool and wellness
Swimming Pool, Sun umbrellas, Swimming pool
Safety & security
Security alarm, Smoke alarms, CCTV in common areas, CCTV outside property, Fire extinguishers
Safety features
Access to health care professionals, Thermometers for guests provided by property, Face masks for guests available, Staff follow all safety protocols as directed by local authorities, Shared stationery such as printed menus, magazines, pens, and paper removed, Hand sanitizer in guest accommodation and key areas, Process in place to check health of guests, First aid kit available
Services
Shuttle service, Airport shuttle (additional charge), Daily housekeeping, Concierge service, Shuttle service (additional charge), Luggage storage, Valet parking, Fax/photocopying, Tour desk, Packed lunches, Car hire, 24-hour front desk, Room service, Meeting/banquet facilities, Airport shuttle, Babysitting/child services, Laundry, Dry cleaning, Ironing service
Deluxe Premier with View and Spa access
Spacious room with privileged views of emblematic places of Ciutadella, such as the port, the cathedral or the old town with a waterfall shower and some of them have a freestanding bathtub as well.
Double Room with Patio and SPA access
Bright room that have the intimate of having a private patio or terrace.
Double Room with Spa Access
Cozy room from 19m² with views of our garden or the old town of Ciutadella.
Historic Double Room
Providing free toiletries and bathrobes, this double room includes a private bathroom with a shower, a hairdryer and slippers. The air-conditioned double room provides a flat-screen TV with satellite channels, a minibar, a wardrobe and a safe deposit box. The unit offers 1 bed.
Superior Room with Spa access
Large room with views of the old town of Ciutadella from 26m² with a waterfall shower and some of them have a freestanding bathtub as well.
Junior Suite with Spa Access
Large suite with living room, sofa, coffee table and desk with waterfall shower and bathtub.
Suite with Terrace and Spa Access
Suite with terrace that has unique views of emblematic places of Ciutadella, such as the port, the cathedral or the old town with a waterfall shower and also a freestanding bathtub.
Two Bedroom Suite with Spa Access
Two-bedroom suite with living room, private terrace and exclusive views of the port and / or cathedral with two fully equipped bathrooms, one of them with a freestanding bathtub.
Single Room with Spa Access
Cozy single room overlooking our garden and pool.
Hotel Policies
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