“The staff were rude, unwelcoming, and seemed more interested in making money than providing good service. I would not re”

Only location is good

I am really discusted as we found no lift, the staff was rough, no recaptiones, and i pretend dome back money compansation

I am really discusted as we found no lift, the staff was rough, no recaptiones, and i pretend dome back money compansation

“If you want something for a night or two , it’s ideally in the centre !”

Very good location , nice and central

“Did not even let me stay!”

I booked Hotel Etnea Royal Suites on 9th November for a non-refundable 2-night stay from 14th till 16th November (Refundable option was only till 12th Nov, did not make sense to pay extra for just 3days!) . Shortly after paying, I messaged the property to let them know we would arrive around 11pm. Only then did I notice that their stated check-in time ends at 9pm. Since their Booking.com page still shows a 2023 Q&A saying late check-in after 10pm is possible for a €25 fee, I assumed this was still an option and we were willing to pay it. However, the property told us they would not allow check-in and we will not find anyone at 11pm under any circumstance — not even with the extra charge. The tone of the messages felt quite rude, and when I asked about the possibility of a refund (all of this happening within about two hours of booking), communication suddenly stopped. I contacted customer service, but the answer from the hotel remained the same: no check-in after 9pm and no refund. I tried calling the property multiple times and received no answer. Through Booking.com support, I later asked if we could at least check in the next morning on 15th November at 8am, without requesting a refund for the first night. That request was also refused. In the end, we were left with no options but to book two rooms for two nights at another hotel. We ended up losing the full amount paid to this so called hotel. It’s really disappointing that there was no flexibility, no willingness to understand the situation, and almost no communication once we asked for help. I honestly don’t understand how a business can operate this way in 2025. I hope this helps others make an informed decision.

Location

“Ok”

Location

The staff was great they waited us till 3 o clock in the evening due to flight delay. The location is pretty good

the staff 10/10.

Very safe location airport bus stop opposite the hotel 10 minutes walk to historic centre nice cafe next to the hotel Very big room I had

“Beware: Last-Minute Cancellation and Misleading Description”

Our reservation was canceled without any prior notice, and we only discovered this upon arriving late in the evening with our family. Despite numerous calls from the staff asking for our arrival time, they made no mention of any issue. This last-minute cancellation left us stranded, forcing us to find another hotel at a much higher cost. Additionally, this place is not a real hotel. The photos are misleading; the "hotel" occupies just a small, shabby section on the second floor of a rundown building. To enter, you have to go through a dirty, dilapidated alley and carry your luggage up because the elevator doesn’t work. We were greeted by a rude owner who showed no consideration or professionalism. The entire experience was chaotic and stressful. Avoid this place if you value reliability and basic courtesy.

“Don’t stop here the breakfast is not a possibility unless you like dry toast because management would not replace butter”

Location

“We had a lovely time staying at the hotel and I would highly recommend it.”

Beautiful clean rooms in a perfect location. The staff were very friendly and helpful.

Cleanliness and two staff.they were nice

Location was very good, only 10-15 minutes walk to the center. Room was big and clean, but breakfast was disappointed.

“I do not recommend this hotel for solo travelers for more than 1 nights.”

the room has an air conditioning and iron.

room was clean and good.

Very nice and clean rooms. Top location, close to historical center.

Even the decor was off putting

“Staff were good but facilities are tired.”