Best Western Hospitality Hotel & Suites
5500 28th Street Southeast
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10 nights, 2 adults
Includes taxes and charges
10 nights, 2 adults
Includes taxes and charges
Why people book this hotel
“The staff was very friendly and caring”
“The staff were very accommodating and helpful”
“Both ladies (front desk, blonde maam with glasses) and the lovely lady who made …”
“We went up for breakfast at 7:30 A”
“The room was well furnished and comfortable”
“Room was adequate and clean”
“A 9 feet deep pool”
“We also like the big swimming pool”
“The hotel is conveniently located within 10 mins drive from the airport”
“Then turned her back on us and walked away”
“The room was clean, the bed was comfortable, and the toilet/shower were impeccab…”
“The kitchenette was spotless and appliances clean and in good working order”
Overview
This Grand Rapids hotel is just off Interstate 96, 2 miles from Gerald R. Ford International Airport. The hotel offers free airport shuttle service, an indoor pool and free Wi-Fi. Best Western Hospitality Hotel & Suites features a microwave and refrigerator in every guest room. Rooms also provide satellite TV and a coffee maker. Guests can enjoy a hot breakfast buffet every morning at the Best Western Hospitality. A gym and hot tub are also available at this completely non-smoking hotel. Frederik Meijer Gardens and the Voigt House Michigan Museum are within 8 miles of the Best Western in Grand Rapids. The Van Andel Arena is within a 20-minute drive of the hotel.
Traveller reviews
Naik
solo_traveller
February 19, 2026
“Good”
Ordinary
Giovanni
solo_traveller
August 18, 2025
“Very comfortable and convenient hotel”
The hotel is conveniently located within 10 mins drive from the airport. The room was clean, the bed was comfortable, and the toilet/shower were impeccable.
Pedro Yordano
family_with_children
July 15, 2025
“Buen servicio”
The receptionist is excellent, very good.
Shikha
family_with_children
April 7, 2025
“10/10”
The staff was very friendly and caring! Both ladies (front desk, blonde maam with glasses) and the lovely lady who made the delicious breakfast! Yes the place may not be the most fancy but the service makes it a 10/10.. and there's a basketball court; they provide balls! A 9 feet deep pool! 👌🏽
HMM
extended_group
January 26, 2025
“A conveninet location with helpful staff. Will stay there again”
The room was well furnished and comfortable. We had a king suite for 3 adults and the extra bathroom was great for privacy and ease. The kitchenette was spotless and appliances clean and in good working order. Bed was super comfy. It was obvious that upgrades were happening due to the change of ownership but the work did not interfere with guest comfort. The staff were very accommodating and helpful.
Brenda
couple
May 9, 2024
“Did the job - still room for improvement”
Eggs were good Would have liked more healthy options in addition to apples Staff was nice & helpful
Judith
family_with_children
December 10, 2023
“Could have been better”
We went up for breakfast at 7:30 A.M. When we got off the elevator, the woman was just pouring hot water into the steam table and she rudely stated "breakfast isn't ready". Then turned her back on us and walked away. I asked her when would it be ready. She didn't answer. I said hello? She said "I am not going to say" I was very upset.
Candice
couple
November 13, 2023
“Did not stay”
I did not stay in the room. I did end up leaving immediately due to having my own personal emergency. The man I Was to stay in the room with stayed there. Now I find out apparently left lots of things in the hotel continues to call me.
JASMINE
family_with_children
October 13, 2023
Good location
wesley
couple
July 17, 2023
nothing
Rui
family_with_children
July 6, 2023
“Nice pool, basketball court, hot breakfast and super good location. But no wifi, no prompt fix...”
The basket ball court is good for my boys to exercise. The breakfast is not bad. We also like the big swimming pool.
Ruth
family_with_children
June 23, 2023
“Convenient”
Room was adequate and clean. The pool was wonderful!
papakonstantinou
extended_group
June 20, 2023
Great stay
Migdalia
family_with_children
June 12, 2023
“Average overall experience.”
Staff was very nice. Bedroom was average, although it smelled a little too much to humidity. Breakfast was good, fresh and Carlos the person in charge of it was VERY NICE to all guests!! Basketball facilities were ok, similarly the gym and pool.
Andres
extended_group
July 26, 2022
staff was helpful, love the breakfast waffles
Facilities
Activities
Fitness centre, Indoor pool, Fitness
Cleanliness & disinfecting
Use of cleaning chemicals that are effective against Coronavirus, Linens, towels and laundry washed in accordance with local authority guidelines, Guest accommodation is disinfected between stays, Guests have the option to cancel any cleaning services for their accommodation during their stay
Food & Drink
Breakfast options
Food & drink safety
Physical distancing in dining areas, All plates, cutlery, glasses and other tableware have been sanitized
General
Bicycle parking, Safety deposit box, Heating, Lift, Non-smoking rooms, Pets allowed, Facilities for disabled guests, Family rooms, Non-smoking throughout, Air conditioning, Designated smoking area, WiFi available in all areas
Internet
WiFi, Internet services, Free WiFi
Outdoors
Outdoor furniture, Picnic area
Parking
Parking on site, Accessible parking, Parking, Free parking
Physical distancing
Cashless payment available, Physical distancing rules followed
Pool and wellness
Sun loungers or beach chairs, Swimming Pool, Swimming pool, Pool/beach towels
Safety & security
Carbon monoxide detector, Key card access, Smoke alarms, CCTV in common areas, CCTV outside property, Fire extinguishers
Safety features
Staff follow all safety protocols as directed by local authorities, Shared stationery such as printed menus, magazines, pens, and paper removed, Hand sanitizer in guest accommodation and key areas, First aid kit available, Face masks for guests available
Services
Vending machine (drinks), Vending machine (snacks), Airport shuttle (free), Airport shuttle (additional charge), Shared lounge/TV area, Daily housekeeping, Meeting/banquet facilities, 24-hour front desk, Airport shuttle, Business centre, Laundry, Dry cleaning, Express check-in/check-out, Fax/photocopying
Transport
Airport pick up, Airport drop off
King Room - Non-Smoking
The spacious double room offers air conditioning, a wardrobe, as well as a private bathroom boasting a bath or a shower and a hairdryer. This double room provides a TV with cable channels. The unit has 1 bed.
King Room with Kitchenette - Non-Smoking
The spacious double room offers air conditioning, a wardrobe, as well as a private bathroom boasting a bath or a shower and a hairdryer. This double room features a TV with cable channels. The unit has 1 bed.
Queen Room with Bathtub w/Grab Bars - Non-Smoking
This air-conditioned double room includes a TV with cable channels and a private bathroom. The unit offers 1 bed.
Queen Room with Roll-in Shower - Mobility Access/Non-Smoking
This air-conditioned double room is comprised of a TV with cable channels and a private bathroom. The unit has 1 bed.
Queen Room with Two Queen Beds - Non-Smoking
The quadruple room provides air conditioning, as well as a private bathroom featuring a bath or a shower. This quadruple room offers a TV. The unit offers 2 beds.
King Suite - Non-Smoking
This air-conditioned suite is comprised of a TV with cable channels and a private bathroom.
Hotel Policies
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