“Would not recommend for this price”

The staff were friendly and the view from the pool and the breakfast area were very nice. The room was large.

“1 night”

Next to the lagoon

The location was OK apart from my room had constant traffic noise. The menu was good and the staff were helpful. The pool area was nice. Very relaxing with a nice view.

“A shame. This hotel needs good maintenance and breakfast policies to be reviewed”

Good location.

The food (bc not included) View on the lake

“Highly not recommended!”

The location of the hotel was great! It was right by the water and had a perfect view.

“disappointing”

First of all, we did not receive the rooms we had booked. We had reserved rooms with double beds, but were given rooms with twin beds instead. When we asked at reception why, we were told that we had been “upgraded” – but no one asked us if we wanted this change. According to the information on Booking.com, the rooms were supposed to have safes, but none of them did. When we asked, they said they could bring safes to the rooms. However, not all rooms ended up receiving one. The receptionist was visibly unhappy about our request and even asked why we needed a safe in every room, suggesting we could just use one for everything. Even the safes we did get were not secured or fixed in place, so we didn’t feel comfortable leaving our passports or money inside – it felt unsafe. All rooms had a strong smell of mold. Although the moldy areas on the walls had been freshly painted over, the odor remained. At the pool, all the lounge chairs were covered in bird droppings – we had to clean them ourselves. In the morning, we wanted to swim, but the pool was completely taken over by a diving class. To make matters worse, around 7:00 AM, construction work started somewhere in the hotel. The noise from the renovation could clearly be heard in our rooms, and it was impossible to sleep any longer after that.

Boulevard rooms are very loud

Nothing

“Disorganised hotel and rude staff but the pool’s nice.”

The pool was lovely with the view of the lagoon. Would definitely recommend getting a room with a balcony. Decent location to get into either Downtown Cancun or main Hotel Zone.

“It was exactly as I expected it was OK, the rate I paid was acceptable a bed and bathroom”

The room was large, the pool was good, location OK the hotel is tired it need a lot of love and care and refurbishment there was no safe in the room I requested a safe within five minutes a safe was installed into the wardrobe it was not fixed to the wall

“Wouldn't recommend”

Fairly good location, just a 5-8 minute walk from the beach and a (tiny/quite expensive!) shop. Hotel and restaurant has an amazing clean and large pool with great views and lovely music. Spacious hotel room, good AC and WiFi. Plenty of soap and drinking water. Plenty of hot water from the shower. Desk staff was friendly and spoke limited English. Good elevator. Generally friendly restaurant staff. Beds were okay.

“Pleasent location for moving arround cancun for short stays”

Location and ameneties of the hotel

“Don’t recommend staying here”

View

“Decent value if you don’t want to stay in the busy hotel zone of cancun”

The pool and surrounding garden The gym

Restaurant

The restaurant and the breakfast were great

“Perfect location to reach different places. Perfect for kids.”

Fantastic!

“Scam scam scam”

Nothing

“Overall we had an amazing experience during our stay.”

Staff was very polite and courteous. Room was big, well ventilated, lots of natural light and very clean.(Room cleaning happen everyday). Location was good with bus stop (R1 and R2) at the hotel gate for visiting all the nearby attractions.(Coco Bingo, Downtown, ferry ports, beaches), they have travel desk and Bank ATM inside. Safety locker was in room. Their restaurant food and ambience was amazing (facing the lagoon). Swimming pool was clean and well maintained.