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Hotel Xbalamqué & Spa Cancún Centro

Hotel

Avenida Yaxchilan 31

15 nights, 2 adults

USD$730.77

USD$586

Includes taxes and charges

15 nights, 2 adults

USD$730.77

USD$586

Includes taxes and charges

See Rooms & Prices
hotel
hotel

Why people book this hotel

Great location
8 mentions

Great location, close to ADO and local food options

Good location, great value, clean

Friendly staff
6 mentions

Staff always excellent

Great staff, Nora was such a nice human being it’s unbelievable

Comfortable rooms
6 mentions

The Spanish colonial and traditional Mayan decoration throughout the building co…

The hotel was very quirky with a Mayan theme and large pool area, generally spac…

Good value
2 mentions

It is a good value for the price

Pool
2 mentions

The pool are looks pretty but it was dirty with ciggaret buds in the water

Clean rooms
1 mentions

Overview

Located in central Cancun, the Hotel Xbalamqué Resort & Spa features Mayan-style décor, an outdoor pool, and spa. Every air-conditioned room at the Hotel Xbalamqué Resort & Spa provides cable TV. Hotel Xbalamqué includes an on-site bar "4 Elementos" which offers drinks and snacks with available room service. Tour information and car rentals are also available at the hotel, while safes and WiFi are available at reception. Cancun’s ADO Bus Station is just 500 metres from the Xbalamqué Resort & Spa. The Hotel Zone is a 5-minute drive away, while Cancún International Airport is a 20-minute drive away.

Traveller reviews

P

Pily

family_with_children

June 1, 2026

10

Great

Everything was lovely

S

Sharmiley

couple

April 26, 2026

8

The hotel is like a museum wthat gives insight in the mythical story of two important Mayan brothers.

S

Shelley

family_with_children

April 2, 2026

3

Hot water in shower

J

Jarrad

solo_traveller

March 31, 2026

8

Good location, a little dated

Great location, close to ADO and local food options.

J

JOHN

family_with_children

March 23, 2026

8

Excellent location and great staff

Staff always excellent. Stayed here several times and will return when inn Cancun

S

Svebor

solo_traveller

March 22, 2026

3

Good if tou need to be in the centre, otherwise I met people who got a very nice airbnb a fit further, for much less mon

Great staff, Nora was such a nice human being it’s unbelievable.

W

Winfried von Mann

family_with_children

March 15, 2026

8

I always choose this hotel

Good location, great value, clean. I frequently fly via Cancun and tried several hotels, this is the best when just staying the night. Also in the future I will choose this hotel!

L

Ljubov

family_with_children

February 11, 2026

7

It is a good value for the price. All facilities are present, but the hotel itself is a little bit outdated. The hotel is located in the city center, a lot of attractions are in a walking distance.

S

Steve

family_with_children

February 1, 2026

6

Great for a short and cheap stay

The Spanish colonial and traditional Mayan decoration throughout the building complex and the hotel rooms was exceptional and provided a real sense of occasion. Staff were very friendly and helpful. Beds were comfortable. Very central to the bus station, local restaurants and Parque de las Palapas.

Y

Yvonne

couple

January 21, 2026

4

Just about adequate for one night on the way to or from the airport. Rather jaded.

The hotel was very quirky with a Mayan theme and large pool area, generally spacious. There were lots of nooks and crannies with various artefacts drawn from Mexican culture. Though these seem to have been installed a very long time ago, the place needs a complete overhaul.

R

RANDALL

solo_traveller

January 20, 2026

8

Good experience, I’ve stayed at many places in Cancún and this one is good

The interior and layout are really nice. Lots of great paintings, etc. Easy to walk to bus station. Very comfortable bed and huge bathroom. It’s an older hotel so some things are worn or not in great repair. Breakfast at the cafeteria was really good. So many lovey spots in this hotel and spacious!

S

Savelii

couple

January 5, 2026

1

Absolutely not!

Speed WiFi

L

Leyla

solo_traveller

November 17, 2025

3

If location is all you care about

The pool are looks pretty but it was dirty with ciggaret buds in the water. Location is great.

J

Justine

extended_group

November 9, 2025

10

The style of the hotel is lovely, the staff is helpful, we have a great stay

J

JOHN

couple

June 6, 2025

8

Staff always accommodating, friendly, upgrades taking place but no disturbance Have stayed here before and will return Lots of interesting places around including local park

V

Viviana Isabel

family_with_children

June 4, 2025

5

To guarantee user satisfaction, it is urgent to improve the facilities.

C

Corinne

couple

April 28, 2025

7

Good hotel shame about night time noise

Spacious room. Hotel close to restaurants, markets, banks and park

D

Dominic

solo_traveller

April 14, 2025

7

Quirky, good value hotel. Good staff, but building and facilities in need of improvement

Large room and large comfortable bed. Air conditioning was effective, fridge in room. Rather quirky "Mayan" theme and decor. Helpful staff and daily room service.

M

Marianne

family_with_children

March 29, 2025

4

The only good thing about this hotel is the location. A part from that it is a nightmare

M

Miriam

family_with_children

March 14, 2025

7

Very quirky venue. Like staying in a museum! It's located near to parque de las palapas which is a very cool place to be in the evenings,; lots to eat and drink and buy and see, really lively and filled with life, a mix of locals and tourists too. It's also a short walk to the main blvd/avenida where you can catch the r1 bus into the hotel zone/ beaches for $11-12 mxn, so cheap! The outdoor space would be nice to hang out in but there was building works going on, so sitting in swimwear next to someone's work place wasn't appealing. The room is big. We had hot showers. It's cheap, and well located.

Facilities

Activities

Sauna, Spa and wellness centre, Massage, Karaoke, Beauty Services, Hair treatments, Hair cut, Hair colouring, Hair styling, Spa facilities, Spa lounge/relaxation area, Spa/wellness packages, Fitness/spa locker rooms, Evening entertainment

Cleanliness & disinfecting

Use of cleaning chemicals that are effective against Coronavirus, Linens, towels and laundry washed in accordance with local authority guidelines, Property is cleaned by professional cleaning companies, Guests have the option to cancel any cleaning services for their accommodation during their stay

Food & Drink

Breakfast options, Snack bar, Restaurant, Bar

Food & drink safety

Physical distancing in dining areas, Food can be delivered to guest accommodation, Delivered food is securely covered, All plates, cutlery, glasses and other tableware have been sanitized

General

Non-smoking rooms, Lift, Safety deposit box, Non-smoking throughout, Air conditioning, Designated smoking area

Internet

WiFi, Internet services, Free WiFi

Outdoors

Outdoor furniture, Outdoor fireplace, Garden, Terrace, Outdoor pool, Sun terrace, Outdoor pool (all year)

Parking

Free parking, Parking, Parking on site, Street parking, Accessible parking

Physical distancing

Cashless payment available, Physical distancing rules followed

Pool and wellness

Swimming Pool, Swimming pool

Safety & security

Key access, CCTV in common areas, CCTV outside property, Fire extinguishers

Safety features

Staff follow all safety protocols as directed by local authorities, Hand sanitizer in guest accommodation and key areas, Process in place to check health of guests, First aid kit available, Access to health care professionals

Services

Daily housekeeping, Concierge service, Car hire, Tour desk, Luggage storage, 24-hour front desk, Room service

Double Room

This air-conditioned room features cable TV, work desk and a private bathroom.

Max 2 guests 28 1 bedroom 1 bathroom
Double Room with Two Double Beds

This air-conditioned room features cable TV, work desk and a private bathroom.

Max 4 guests 36 1 bedroom 1 bathroom
Deluxe Suite

Featuring a private entrance, this air-conditioned suite consists of 1 living room, 1 separate bedroom and 1 bathroom with a shower. This suite features a minibar, a wardrobe, a TV with cable channels and a patio. The unit offers 1 bed.

Max 2 guests 42 1 bedroom 1 bathroom

Hotel Policies

Check-inFrom 15:00 to 18:00
Check-outFrom 00:00 until 12:00
Cancellation & prepaymentCancellation and prepayment policies vary by room type. Please check your booking details before finalizing.
Accepted credit cardsThe hotel reserves the right to pre-authorise credit cards prior to arrival.
The fine printUpon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges. Please note that breakfast included rates do not include children's breakfast. An additional fee applies. Reservations for 3 or more rooms, as well as for more than 3 nights, may be subject to different conditions and supplements.Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. In the event of an early departure, the property will charge you the full amount for your stay. Parking is subject to availability due to limited spaces. This property is located in a busy area and guests may experience noise.
Last updated: Apr 11, 2024, 2:26 PM

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Hotel Xbalamqué & Spa Cancún Centro - 3 Star Hotel in Cancun