“Lovely hotel, limited nearby facilities”

The hotel is conveniently set back from the extremely busy Kukulcan main road. Its location is great for the Casa Tortugas beach across the road as well as the ferry port to Isla Mujeres. The rooms are clean and spacious and the pool and outside areas are well maintained. Noel and all the staff are very welcoming and friendly. There's a roof top bar serving drinks and a few snacks. A free water dispenser is available in the hotel and there are a few shops nearby for essentials

Definitely a hidden gem. Huge room with a great view of the lagoon. Nice pool area with plenty of sunbeds. Great restaurant with discount for hotel guests within easy walking distance. Shops just round the corner.

Beautiful hotel, staff and the owners.

“Perfect for a short visit to the area with a trip to Mujeres”

Fabulous location on the lagoon walking distance from Isla Mujeres ferry. Away from all the identical high rise hotels in the strip. Wonderful personal welcome from one of the family despite delayed flight meaning we arrived after check in closed.

“Loved parts of it but the niggles impacted our 5 day stay.”

Large apartment, very good kitchen although somewhat limited on crockery/cutlery, lovely pool overlooking the lagoon, beautiful building, fabulous roof top terrace

“I would visit again”

It’s a great, small and quiet hotel. The view to the lagoon is magnificent and the whole vibe of the hotel is relaxing. The location is very convenient (bus station nearby, ferry station for Isla Mujeres across the street and a few small grocery stores close by), although outside the hotel is not so nice. The communication with the staff was also very easy!

“A gem of a place”

Beautiful hotel, room was clean and spacious, the staff were lovely and accommodating, the swimming pool overlooks the lagoon which we actually preferred as it was so peaceful and got sun the entire day. We ended up spending more time there than at the beaches! We loved looking at the fish in the lagoon and even met the resident parrot and iguana!

“We would stay again definitely”

Wonderful location, really quaint, delightful staff, great pool and view

“This property should get 5 star because it’s a perfect boutique hotel. It’s the small things like no coffee supplied or”

The room was wonderful, large and lovely view over the pool & ocean. The staff were very nice & helpful

“beautiful boutique Hotel”

Small Boutique Hotel, beautifully decorated. Staff were superb, kind and professional. Great infinity pool! Amazing view from the room and the rooftop bar.

“A real hidden gem in the madness of Cancun, a place of tranquility run by brilliant people”

Everything about the hotel was top class, the pool is amazing and the roof top bar for breakfast and sundowners even more so. The rooms was very spacious, well equipped and immaculately clean, room service and all the staff were brilliant. Hannah & Noel at reception were brilliant, so helpful and welcoming, Alex and Patricia at the roof top bar and breakfast could not have been nicer, an amazing little hotel. The visiting crocodile was an added bonus

“Beautiful place, look forward to coming back”

Lovely people and place - great to hear about the family owned/build history

“Fab!”

Recommended! We had booked 7 nights in the ocean front apartments and were a little surprised when we arrived that our room was not available. The Casa Tortugas staff kindly moved us to a great room overlooking pool and lagoon for a night, and we got our booked room on the beach front the next day. The apartment was excellent, it was very clean and comfortable. We had the top floor apartment, so if you have reduced mobility this may not be for you as there are 46 steps, and there is no elevator. The pool is also a little difficult to get in and out of unless you are agile (I am 66 and a bit slow). The sea view to Isla Mujeres is worth the price alone. On our departure day of we got a free extra hour for a later check-out, and we were offered use of the pool while we waited for an evening flight. A word of warning here - the bar was closed in the afternoon and there was no toilet (in the end we got to use staff toilet). Overall I would 100% recommend Casa Tortugas as a place to stay, The main hotel is fab, but the ocean front apartments across the road have just a little bit more "Wow" factor.

“Perfect place for chill times”

Great and beautiful mansion kind of property. Beautiful for a chill and quality time in cancun.

“Truly a hidden gem!”

It really is a hidden gem, a lovely boutique hotel with a laid back vibe and wonderful staff, Hannah and Noel really looked after us during our stay. The breakfast is very tasty and the view as you eat is sublime. Our room was spacious with comfortable beds and a great shower in the ensuite bathroom. Also, the pool is very peaceful and picturesque.

“Everything about it excellent”

I don’t often give out 10s, but I really thought this was superb. Clear communication with lovely staff via WhatsApp before and during arrival. A lovely room with excellent facilities such as a comfy bed, kettle, big fridge, lovely sitting area. The hotel pool area is so wonderful to sit at and there’s a nice cafe area with great views at the top. I think it’s better value than some of the mega hotels on the strip also. A great base for pick up for tours to the Maya sites as well. The area around the hotel felt safe which was good. Many thanks.

“A nice stay in Cancun, worth the money”

The proprierty has a very nice architecture, the room is huge, the bed comfortable. The internet was good for working. The pool and breakfast area are nice. 3 min away with the car from downtown. 3 minutes aways from Tortuga beach. Very good value for the money. The staff is friendly and helpfull.

Room was excellent. It was facing the lagoon. There were all the amenities in the room

“An enjoyable stay”

It's a lovely family run hotel, with great service. I found the hotel itself beautifully designed and unique. Our bedroom was enormous, (although perhaps a little empty furniture wise due to its size) with a fabulous view over the lagoon. The owner Christina was so lovely and friendly, and extremely hands on with any request or problem we had

“Beautiful apartment style hotel. Very tranquil.”

Apartment was very spacious, beautiful views, very clean, lovely poolside area with plenty of comfortable sunbeds. Cafe bar on the rooftop is a lovely hidden gem. It was the perfect place to stay for a couple of days relaxing before travelling elsewhere in Mexico.