“Perfect place to stay”

Lovely place to stay for work and vacation

“The best service in a superb hotel”

Service! The best. Quality of food. Mediocre. But service made up for the latter.

“Great neighborhood and smart facilities”

Professional service personnel and very nice team.

“Ruined wedding night, avoid it.”

I booked a room for my wedding night and although I received the confirmation code and PIN of my reservation from Booking.com, the front desk at the hotel did not found my reservation (which included a special request to have a decorated room). The hotel staff at the front desk reacted in a very rude and unfriendly manner to the situation and unfortunately there was no manager on duty who was able to take care of the situation. At the end, terrible customer service (below Marriot standards) and a very frustated just married couple. Thanks Marriot and Booking.com for ruining my wedding night. Please avoid this hotel (which by the way is in the top 3 of the most expensive hotels in Bogota) and avoid using Booking.com.

“Wonderful”

Was wonderful and the fud was delicious in special the pizzas so good 😋 the spa and the pool was fantastic I love it I use the spa every day in my stay!

Room size, breakfast and staff all were beyond perfect.

No airport shuttle Bed mattress was too soft No availability at spa unless cancellation No gluten free bread or waffles Very limited options for celiac

“Super friendly staff, great location in Bogotá!”

The hotel staff is simply amazing. They are friendly, knowledgeable, committed and attentive. Everyone from bell boys to managers are always willing to help with a big smile, and making you feel welcome and pampered. The rooms are comfy, despite being in a busy business, entertainment and residential district (Chapinero), the rooms have excellent noise isolation in the windows, effective blackout curtains (this helps a lot, because Bogotá is close to the equator and days start around 6h all year long), super comfy beds, an array of soft and firm pillows, a nice bathtub, vast space in closet and drawers, along with a large desk to work, and a coach. The swimming pool/spa section is good, but not as good as in other top hotels in Bogotá. The restaurant has nice options for buffet breakfast (some Colombian and international dishes, with amazing fruit, that is a must in Colombia), it is clean and functional. Amenities at this hotel are below those found in other JW Marriott hotels in Qatar, Dubai and super fancy destinations, even below US JW Marriott standards (different international speciality restaurants in the hotel, extended spa facilities, etc), but they are very much in line with other top notch hotels in Latin America. In particular the amenities lag behind those at Bogotá's Four Seasons, but the rates at JW Marriott are considerably lower. However, other cheaper hotels, like Casa Dann (94th Street) have much better spa, swimming pool and jacuzzi areas than this hotel, and an endless buffet breakfast. At any rate, the service at JW Marriott might be an important reason to book there my next trip to Bogotá, the staff is really nice and helpful. In addition, the hotel is comfortably located at reasonable distance from both central and northern Bogotá, it is easy to move around from there, and just at walking distance from great restaurants, bars and entertainment options. I had a wonderful stay.

“Good place, regular food, bad attitude from staff, won't be returning.”

Is a big place, there are different restaurants, food isn't impressive, bed was super comfortable, bathroom had a bath tub perfect for relaxing.

“A fabulous experience”

Great location Superb staff Large and comfortable room Very clean Excellent breakfast