“Good facilities but poor customer service with unauthorised charges to my credit”

Great location. Well stocked. Nice layout.

Good for a group. Not a single really.

“Good place”

Everything was clean. Bed was super comfortable. Neighborhood was super quiet too It's just the perfect place to explore Algonquin park! Bonus point:washer and dryer.

The owner and the customer service team was excellent. The location is great too. In the cottage, host kept all the required amenities. Much recommended.

The house was perfect en very clean. To get into the house and get the code was awfull. We stayed 1,5 hours outsite en called 5 times before we get the code.

A Whole apartment in downtown Bancroft, complete kitchen etc

Didn't make it there, donated $215 to their cause! YOU are Welcome

“BEWARE - Scam alert”

After paying for my one-night, non-refundable stay (approximately $200, including a $90 cleaning fee), I was directed to a website to complete my registration to obtain the door code. At this point, I was informed I needed to pay an additional ***********$157 in pet fees************. This being an outrageous amount, I messaged the property to confirm this was not an error and then to request they make an exception and issue me a refund given this fee was highly unexpected. They declined. I contacted booking.com customer support and got nowhere. The listing says "Pets are allowed. Fees may apply." No one would ever expect a pet fee to be this high. It is not industry standard, particularly when a $90 cleaning fee was already paid. DO NOT BOOK THIS PLACE IF YOU ARE TRAVELLING WITH PETS. Their pet fees are outrageous and their CUSTOMER SUPPORT IS TERRIBLE. I ended up booking a different hotel in town (their pet fee: $10).

Very clean, well put together, Quiet spot.

Very clean and comfortable. Great location, close to town and the atv trail.

“Happy Times”

The location was absolutely stunning! The cleanliness was above and beyond!!!... And that there was free Wifi Laundry on site, and we could watch anything on TV Oh did I mention that it was absolutely stunning! We will be staying with you again! We can't thank you enough for such a pleasant stay!!!...

“Wonderful and clean 1bd apartment. Hosts were great and we thoroughly enjoyed our time in Bancroft!”

“Nice place. Okay value.”

Good location. Amazing customer service and support. Lots of parking. Plenty of towels and toiletries provided. Comfortable bedroom bed. Very clean.

The location was excellent for all of the outdoor adventures we wanted to do. The place was very clean and comfortable.

“Don't book this place.”

We actually never stayed at this place because we had to cancel due to the fact that the owner wanted to charge $150 per pet to stay there. I booked the place for $112! I couldn't find a fee for the pet (listing says there will be a fee but no actual dollar figure) and I couldn't find a way to contact the owner of the property to ask. So I booked thinking it would be $50 for the pet. I am a Superhost with Airbnb and would never charge a night's stay for a dog. I asked for a refund and the owner didn't respond, so I contaced Booking.com and they said I would receive a full refund and I didn't. The whole booking was around $200 and I got $86 back. The owner of the property charged me for a "no-show" which is ridiculous given I asked for a refund the day before (I booked the day before arrival date) and they never got back to me. So not only did they want a crazy amount for a pet to stay there, but then they are non-communicative and charged me a "no-show"??? These people are not in the service industry and don't know how to be good hosts that can make acceptions as normal human beings would. Money grabbers, not good people.

the 1-800 number service was very prompt and helpful

Location, Clean

“Clean and Convenience”

The room is very clean; location is very convenient. I would recommend this place to anyone especially families with kids. The Riverside Park is just at the backyard.