The strutture has potencial but it's not well mamteined. Stuff is kind but rooms were not cleaned enough. Location is nice for the lake but not in the center

“Super relaxing experience in a beautiful location”

Superb location and amazing lagoon-front with a mix of chairs, sun loungers, hammocks etc. for you to enjoy the lagoon from. The Lebanese food is great and the staff are very friendly and willing to help.

“The lagoon is dying - I regret visiting Bacalar”

We booked this place for the view and it does indeed have a great view. The reception staff was so lovely and very helpful and accommodating. The restaurant was out of our price range but the food did look and smell good. We usually had the loungers all to ourselves and could enjoy the view of the lagoon. On Saturday night they had a live DJ and she played great music.

The area around, the view.

“Amazing view for photo shoots but tiny rooms”

We liked the amazing view and the style of the house as well as the transats and direct access to the lagoon to swim .

“Great hosts, very pleasant stay. Unfortunately we couldn't stay longer”

Wonderful accommodation and immediate access to the lake

“Avoid at all cost: I would be ashamed of running a hotel like this.”

Nothing to like in this hotel, a lot of better options next door.

“amazing view on the lagon”

view on the lagon was amazing boat trip proposed next door (Chinese house) was nice - canoe also available for free

“Great place but devil is in the details”

Great place, amazing view and comfortable rooms

“Great views and place to relax”

Fantastic views, nice sun beds to relax in, kind friendly staff, even though the room Did not come with breakfast, the hotel did put out complimentary coffee and bread

“Beautiful location with really nice staff and great cocktails”

The views and waterfront location are EXCELLENT. You can take a boat tour right from the dock. Shiraz helped us organize everything and was so helpful. The cocktails were amazing (maybe too good) and the Arabic food was very good. the staff were incredibly helpful and friendly from beginning to end. I want to come back!

“Basic place in a good location.”

It’s near the lagoon.

“An incredible place to unwind and relax. Highly recommended!”

Water is provided throughout the duration of the stay, which is great, as it means not needing to remember to buy water every day, as has been the case in other parts of the country that I've visited. Here, you simply fill up your bottle when needed and you're good to go! The location is amazing. I had the room with the view of the lagoon, and it was wonderful waking up to that! The resting areas, with the day beds overlooking the harbour - also amazing! I spent a lot of time down there, writing and napping and just gazing out over the water. I love being able to swim any time of day (night time too!) in the warm water. Great way to start and end an inevitably hot day! This is an incredible place to unwind and relax. Highly recommended!

“Amazing! Casa Arabe is wonderful, Shiraz is the best”

I loved this hotel! The staff especially Shiraz were incredibly accommodating and nice. Booked my tours and gave me great restaurant recommendations. Cocktails at the bar are great. Beautiful location, looking directly out onto the lake. You can lie in hammocks or sun beds and stargaze. Highly recommend :)

“Great view from the tower”

Staff was beyond expectations and filled our every request Arranged boat tour for us only 350 pesos each for two hour Pontoon boat and swim. Have a traditional Lebanese menu in the restaurant Bar food was great

“it was ok but i would not come back”

the architecture

New owners so let's give a chance to prove it as the location and facilities it's amazing

Location!!!!! Omg it's absolutely best Location to stay for this price. Rooms are smaller then usually but are you really spending time in the room when the patios with the beds, hammock and tables to a beautiful lagoon. Really giving 10 to 10 for the guys trying to improve it the rooms but the views 👌 👏 😎

“awesome view”

the whole property was very nice with a lot of different places to sit/relax and nice views (you can enjoy the view from the top of the small tower as well). Shiraz and the personnel were very friendly and helpful. you can rent kayaks, stand up paddles or book boat tours. the rooms and the breakfast are very simple - but that’s okay because the highlight of this stay is the very very nice view on the lagoon

The staff was incredibly nice and kind. They were there for any question, and extra helped me when I needed. I felt very lucky to meet them.