“Terrible Experience”

Upon receiving the welcome message from the host, I was unexpectedly asked to pay an additional cleaning fee, despite the fact that it was already included in the booking price. This was clearly stated in my booking confirmation, where the cleaning fee appeared as a separate invoice line. However, the host refused to acknowledge that the fee had already been paid. No matter how much evidence I provided, they insisted that I still owed the amount. After a week-long back-and-forth, the host escalated the situation, threatening to deny check-in for me and my family unless we paid the fee again. I contacted Booking.com customer support, who confirmed once again that the cleaning fee was already covered. They assured me they would resolve the issue with the host. However, the host ignored their attempts to reach out and, even after finally responding, still refused to accept Booking.com's confirmation that the fee had been paid. If you’re willing to spend hours, if not days, arguing with customer support, this place might be for you. If you enjoy the thrill of traveling overseas, spending an entire day driving, all while fearing that you might have nowhere to stay, then by all means, book this property. But here’s the real question: How many guests have been pressured into paying the cleaning fee twice? And more importantly, what will the host do about it?

“We had a great time.”

The location was beautiful, surrounded by trees on top of a hill. However a little further from the Are ski area than we expected. The appartment was clean and very comfortable including sauna and fire place.

“We had a great time.”

The location was beautiful, surrounded by trees on top of a hill. However a little further from the Are ski area than we expected. The appartment was clean and very comfortable including sauna and fire place.