“Enjoying our holidays”

Personnel & food

“Trully amazing!”

This hotel is a little piece of paradise in our anxious and unstable world. Beauty, palm trees, abundance, and comfort in every possible way. We had a wonderful, spacious ocean-view room where I would happily stay for six months. The variety and abundance of food were impressive, the cocktails were beautiful, the sports activities were excellent, and the entertainment program was always fun. This vacation was worth every cent spent. The level of care we received here is hard to even imagine. We would especially like to thank our butler, Alexis Casanova. He was always ready to help with any question, chat with us, and make our days more fun. Every conversation with him lifted our mood. We are also very grateful to the Helios AM restaurant team: Manuel Edwin Julio Alain They were always very attentive, remembered our preferences, and would bring us the drinks we love without us even asking. Many thanks to the entire staff for the fairy tale they create for their guests. We will definitely return to this hotel next year!

“Fabulous and memorable for all the right reasons - hope to return!”

Fabulous adult only hotel. Setting was beautiful with forests, mangroves entwined with creeks and inlets. Although TRS isn't directly on a beach, the other two sister hotels are on a beautiful beach covered in palm trees. Every staff we encountered were exceptional, very friendly and helpful. The e-butlers in each accommodation area were the most helpful people and a great resource for bookings, information and requests. Special shout out Jose & Susana in 65 and Carlos & Naomi in 64 - they all made our stay especially memorable! We'd also like to give a shout out to Max, waiter in Helios and Jeovanni bar made at the Infinity pool - both so friendly, great service and nothing too much trouble.

“Overall I would recommend this property Weather was superb”

Good food,excellent staff,especially the butlers,good room service. Excellent variation of restaurants

“Excellent stay.”

The staff! Above everything else, they work so incredibly hard and always go above and beyond. The hotel itself is beautiful. We stayed in a jacuzzi suite and the room was great and I loved how big the balcony was so we were able to enjoy the large bali seat in the afternoons. The only downside I would say is the toilet, if youre sharing its not quite so private as there is not a lock and not soundproof. However, easily resolved, send the other people to the balcony ha! The food was truly excellent, I would highly recommend the ribeye from El Gaucho. Would definitely return or explore other TRS/Palladium properties.

“Lovely stay, great weather, food needs improving”

Great jungle walks, adult pool area and some good restaurants. Room nice and provides all you need, staff are amazing.

“Relaxing stay before travelling around Mexico”

Rooms good size and very clean and comfortable. Large complex but the buggy system works for getting around. Staff very helpful

“The resort is amazing, from the moment you arrive to the moment you leave the service is top class.”

“Great staff, beautiful location, would definitely recommend.”

Beautiful hotel, the whole compound and the access you get is very cool. Great restaurants with loads of choices. The staff are great. The property is massive but there is a great shuttle service that connects you to everything. For each villa there is a buttler which looks after you during your stay. We had Paola, Nestor and Alfredo and they were amazing. Made our stay very pleasant. Amazing experience, definitely recommend. It also in a good location to visit some of the beatiful attraction in the region has to offer.

The hotel was incredible and staff fabulous. The butlers in villa70 went above and beyond to help make it a special experience, a huge thank you to all the team in Capricho restaurant (the breakfast and lunch service so special) and I would recommend upgrading to the premium experience, Ivan around the pool really looked after us and it's really worth it for all the added benefits.

butler was kind.

“Do not book it on booking.com”

The hotel was absolutely amazing. The crew, the building, the area. And best hotel food I’ve ever had. I highly recommend it.

“Not the best -wouldn't go back.”

Staff are super friendly, really helpful. Butler service is fantastic they book you into all the restaurants and are very responsive and accomodating. Spa treatments are great and the spa is a lovely place to spend the morning. Great premium drinks on offer.

“We stayed here for our 10 year anniversary, the pictures that they promote give false adertiment. The price is way too h”

The spa was amazing and the therapists were 10/10

“This is for absolutely for COUPLES. This is NOT a party or family place. Strictly for couples.”

The restaurants were exceptional. The service was exceptional as well, and many of the employees spoke decently fluid English. They always had an answer for my questions. It is a true 5-star in terms of food and service. No lines at the check in, no lines at any restaurant. Never any pushback from any employees. Employees like the driver Frank (James Bond), like the two butlers at Villa 71, and the female butler at Villa 70 were VERY helpful. At the front desk, I can't remember his name, but the dude helped us quite a bit. Jamie was also very accommodating for the front door.

“A great time to disconnect. Not an authentic Mexican experience, but definitely a great resort stay. The staff were exce”

Food was exceptional, so were the staff.

“Okay, but nothing spectacular”

The beach area is really nice (a bit far away though). Lunches at restaurant Helios was really good and tasty. The Chic cabaret is a most! The hotel area is huge and there are lots of areas where you can spend the day.

I didn't get used my certificate

I didn't get used my certificate

“Some things exceeded my expectations and others not.”

The breakfast was good . The location was nice and private. The staff was very nice and payed attention to detail and the guests needs. The diners were very good and the restaurants were beautiful. The grounds and pool area was clean and well kept. Overall a very good experience